If you are looking for a career where you can grow and where your experience matters, MGC Diagnostics is for you. We provide a collaborative, fast-paced team environment that values each employee’s contributions. If this sounds like a fit for you, then we encourage you to apply for our “Software Implementation Specialist” position in our Professional Services Department.

Since 1977, MGC Diagnostics (_www.MGCDiagnostics.com_) has been dedicated to being a leader in cardiorespiratory health solutions. Headquartered in Saint Paul, Minnesota, USA, MGC Diagnostics Corporation develops, manufactures, and markets non-invasive diagnostics systems for detecting, classifying, and managing cardiorespiratory disease.

Our success depends on the capabilities of our employees to help us achieve our business goals. We are passionate about developing powerful and accurate devices to assist in the diagnosis of respiratory disease and ensuring the information obtained benefits the disease management process. We are proud of our collaborative environment, where each individual’s contribution affects the company’s success. We are happy to provide meaningful careers where your efforts will benefit medical teams around the world.

Primary Purpose

Act as a project lead from MGCD on MultiUser and Interface projects. Provide technical support and professional service in an enthusiastic and professional manner with a focus on Networking and Interfacing products. Work with technical support and applications, whenever necessary, to provide the highest level of customer service and technical support on all products.

Organizational Relationships

A. Reports to: Professional Services Manager

B. Supervises:No direct reports

Key Responsibilities and Essential Functions

· Manage interface, multiuser and physician review product projects with customers including ensuring customer understands project requirements and has available resources for successful project completion, installation, testing, and Go-Live assistance. Transition of customer from service support to technical support after successful go-live.

· Maintain accurate records for all customer contacts including Account, Contact, Asset, Opportunities and Case records in the CRM database.

· Provide prompt and courteous responses to customer inquiries, issues, or application questions. Determine when questions/issues should be answered or transferred to technical support for remediation. Take responsibility for satisfaction of the customer through ownership of customer issues through resolution. Ensure proper documentation at all times.

· Follow procedural work instruction and standard operating procedures for the department including but not limited to: Technical Support, HL7 Interface, CRM documentation, Sales Order Entry, RMA entry, HIPAA Security.

· Provide education and documentation to customers that will allow them to use MGC Diagnostics products in an efficient manner.

· Responsible for service and support revenue generation including referring potential support agreement sales opportunities to UCSA sales team and new system leads to Field Sales Reps, quoting and pursuing software and hardware upgrade sale opportunities, quoting, and pursuing software option sales, and quoting professional services.

· Responsible for BreezeConnect and MultiUser Support Agreement revenue generation including pursuing new agreement sales with all eligible customers and ensuring renewal of all existing agreements within sales region.

· Responsible for coordinating the delivery and acceptance of BreezeConnect, AscentConnect, MultiUser and physician review products with customer.

· Provide sales technical support, when necessary, which will include general applications questions and/or product demonstrations.

· Provide management with timely written reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.

· Maintain close communication with professional services, technical support, quality assurance, training, marketing, product management, software engineering, service, and validation staff to successfully support new products and software, and share customer issues.

· Customer Response Center Phone Management: All Implementation Specialists will adhere to department procedures prescribed for ACD line call center support.

· Accept other responsibilities as assigned.

· Complete training as identified by standard operating procedures and procedural work instructions.

· Regular attendance is an essential job function.

· Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

Contacts

A. INTERNAL:Technical Support, Sales, Field Service, R&D, Marketing and Management.

B. EXTERNAL: MGC current customers.

Job Specifications

· B.S. in Physical Sciences, Computer Science, or equivalent.

· Microsoft Networking, SQL Server, HL7 and/or Project Management experience preferred.

· Minimum 2-year degree required.

· Familiarity with cardiorespiratory diagnostic equipment.

· Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.

· High computer proficiency and strong organizational skills.

· Demonstrate a strong desire to succeed, integrity and a professional demeanor.

Working Conditions or Physical Requirements

· Will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear, and see. Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms. Ability to maneuver demo equipment. The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate. The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where the environment can be louder due to equipment running.

· 85% telecommunications.

EEO Employer

MGC Diagnostics is an Equal Opportunity Employer. It is MGC Diagnostics’ policy to afford equal opportunity employment to all individuals without regard for race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, disability, veteran status, age, familial status, marital status, genetic information, status regarding public assistance or any other characteristic protected under federal, state, or local laws. This policy applies to all phases of an individual's career, beginning with the initial recruitment and selection and continuing through the processes of placement, transfer, promotion, compensation, and benefits. MGC Diagnostics will act affirmatively in all matters of equal employment opportunity, including recruitment, hiring, and training of women, minority group individuals, Veterans, and individuals with disabilities to assure they are provided equal opportunity of employment. MGC Diagnostics is committed to providing accessibility to employment opportunities for people with disabilities.

Job Type: Full-time

Pay: $70,000.00 - $82,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Saint Paul, MN 55127

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.