Spotsylvania Towne Centre, located in Fredericksburg, Virginia, is currently seeking part time Guest Service Representatives to handle guest inquiries within the shopping center's Guest Service Department. The primary goal of the position is to ensure that all guests visiting Spotsylvania Towne Centre receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Fredericksburg and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.

Responsibilities:

• Interact with and provide directional information to guests

• Greet customers in a friendly manner

• Answer inbound calls to the Guest Service Desk

• Provide information about stores within the shopping center including product information

• Provide information concerning mall events and activities

• Process gift card and lottery transactions and promote the programs in order to exceed shopping center's goals

• Provide information regarding local attractions, transportation and dining

• Arrange transportation and restaurant reservations

• Assist with internal mall marketing promotions

• Troubleshoot and diffuse guest issues

• Participate in training and education programs

• Provide Guest Service Manager with observations, guest comments, and recommendations

• Inventory control

• Continually exceed guest expectations

Qualifications:

• Strong customer service orientation

• Previous cash handling experience

• Outstanding communication skills, both written and oral

• Professional appearance and presence

• Ability to work within a team environment and interact well with others

• Self-motivated

• Strong work ethic

• Strong problem solving ability

• Diplomatic

• Courteous and pleasant manner

• Friendly

• Smile

• Accurate and detail oriented

• PC knowledge (Internet navigation as well as Word, Excel, etc.)

Guest Service Representatives must be available for a variety of shifts, including a mix of days, nights, and weekends. Position will average 15 hours per week.

Applicants may also apply in person at the Guest Services Desk at Spotsylvania Towne Centre, which is located in the Macy’s corridor of the shopping center.

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• 401(k)

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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