$1,000 SIGNING BONUS
$500 paid on first paycheck \* $500 paid after 60 days of employment

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Job Title: Sr. Customer Support Representative*
Company: Richardson Electronics, Ltd.
Type: Full Time
Sr. Customer Support Representative Job Description
Performs duties to assist and process correspondence and returns to the vendor, and customer returns for warranty consideration. Reviews and manage any outstanding return authorizations for customer via assigned vendors. Acts as a liaison between customer, product manager, and sales in determining the best solution for the customer. In addition, supports the sales force with the timely management of sales orders and back orders. Also responsible for correcting any errors on sales orders such as price corrections.
Sr. Customer Support Representative Job Responsibilities:
Essential Job Functions:

• Coordinates action/activity with receiving, purchasing, sales and manufacturing.
• Handles warranty items and non-defective problems, i.e. shortages/overages, pricing issues, and wrong PO’s.
• Has total ownership of Return Authorizations, which includes: Gathering information from customer and issuing a Case and RMA number. Determining the most efficient/economical solution for the product to be returned. Issuing the internal credit and works with ICD on cost adjustments. Obtains vendor RMA and initiates RTV. Expediting with vendors to ensure timely disposition; tracking turn-around time. Keeping product manager and sales reps informed as necessary. Ensuring CASE is closed in a timely manner. Researching/ resolving/updating any errors associated with the RMA.
• Researches the source of any internal errors.
• Provide order processing support to the sales force via the timely management of the order queues within xRM.
• Works the OSSR queue and process order change requests, account rebillings, freight adjustments, incorrect material received, price/cost corrections, shipping damage, and shortage/overages.
• Process the necessary government paperwork to support the shipment of sales orders to the US Government. This includes preparation of required governmental forms and coordination with warehouse personnel on weights, dimensions, carrier and ship dates specific to government orders.

• Provide support function for the tracking of customer carcass, duds and rebuilt tubes. Including tracking of duds by serial number, linking of same serial number duds to sales orders, carcass credit processing. All the while keeping communication open between CSD and Purchasing to ensure the process flows smoothly and orders are processed and filled timely.

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Non-essential Job Functions: *

• Filing

• Sorting of Paperwork
• Operate office machines such as, calculator, fax machine, copy machine
• Other duties as assigned

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Qualification Requirements: *

• High school graduate or equivalent.
• Must possess at least five years of customer service experience.
• Must have excellent problem solving skills and math skills.
• Must have strong Microsoft Excel skills and ability to analyze data
• Must have excellent communication and presentation skills
• Must have the ability to multi-task, prioritize, and manage time effectively
• PC experience.

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About Richardson Electronics: * Richardson Electronics (NASDAQ: RELL) is a leading global provider of engineered solutions, power grid and microwave tubes and related consumables; power conversion and RF and microwave components and replacement parts for diagnostic imaging equipment; and customized display solutions. Founded in 1947 and headquartered just outside of Chicago (LaFox, IL), we employ over 350 people worldwide and maintain stocking locations in the U.S., Europe, Asia and South America. We offer superb prospects for professional growth, along with a competitive salary, healthcare benefits, and 401k.The Company provides solutions and adds value through design-in support, system integration, prototype design and manufacturing, testing, logistics, and aftermarket technical service and repair through its global infrastructure. Learn more about how we are celebrating our past and building our future at www.rell.com.

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Diversity, Equity, Inclusion and Belonging Commitment*
Richardson Electronics is an international company with offices located throughout the world. We promote a culture where our employees feel welcome, respected and empowered to grow. We understand, respect and value the similarities as well as the differences of our employees as we do in our own families. We strive to be nurturing and open-minded and to create a genuine feeling of belonging. Our commitment to diversity, equity, inclusion and belonging creates a great place to work and an environment where our employees, our customers and the communities we serve can reach their goals and connect. Our effectiveness in maximizing and bringing together the talents of people of different backgrounds, experiences and perspectives is key to our continued global success.

Equal Opportunity Employer/Veterans/Disabled

• Must be authorized to work in the US.

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Required postings: *
Family Medical Leave Act (FMLA) https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Equal Employment Opportunity (EEO) https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Equal Employment Opportunity (EEO) Supplement https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf
Employer Polygraph Protection Act (EPPA) https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

Job Type: Full-time

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