Systems Administrator

Summary:

Alcom’s IT systems are essential for our business success, which is centered on empowering our employees and customers. We are seeking a motivated Systems Administrator who is eager to utilize and grow his or her technological skills to help Alcom maintain its industry-leading position and scale to new heights. In this role, the individual will support end-users, endpoints, and systems, onboard new employees, implement new software and hardware, provide training and advice, and serve as a strong IT support resource to the Alcom team. Our ideal candidate will be passionate about applying their skills to a technology-based business model that best facilitates smooth and efficient business operations.

Responsibilities:

* Maintain essential IT responsibilities, including operating systems, security tools, laptops, desktops, software, and other hardware.

* Diagnose and resolve problems quickly and communicate with a variety of users and teams.

* Perform systems administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.

* Maintain internal infrastructure requirements including, laptop and desktop computers, security updates; support intranet, configure various hardware and software applications including email, web, antivirus software, telecommunications, and file and printing services.

* Deploy company software, such as standard office software and CAD/CAM software via automated methods.

* Support collaboration software, including GoToMeeting, Teams, etc.

* Deploy new laptops and desktops using automated methods such as disk imaging and scripted deployments. Upgrade systems with new releases and scheduled laptop and desktop refreshes.

* Onboard new employees including system deployment, account creation, and support to help new employees get up and running.

* Maintain and build technical documentation, manuals and IT policies.

* Provide systems support to end-users, plus various projects as required.

* Support end-users via e-mail, telephone, GoToMeeting/Teams.

* Perform routine/scheduled audits of the system based on vulnerability assessments.

* Maintaining security through updates, patches, and proper permissions.

* Manage and deploy mobile training laptops and equipment.

* Maintain Azure cloud environment

* Maintain Sophos firewalls and environment. Sophos is used for AV, VPN, phish training, etc.

* Work with Alcom’s existing MSP to coordinate projects and ensure successful implementation.

Qualifications:

* Proven work experience in IT.

* Experience with any/all of the following: Microsoft Windows, Microsoft Office 365, asset management, antivirus software, endpoint management software, Azure environments, security software.

* Excellent communication, interpersonal skills, and attention to detail.

* Excellent problem-solving and troubleshooting skills. Motivated self-starter and self-sufficient.

* Able to lift at least 50lbs.

In addition to the above, the following qualifications are desirable but not required:

* Knowledge of and experience with RDS, Azure, Sophos, and cybersecurity.

* Experience in scripting to automate routine tasks.

* Advanced degree in computer science, engineering, IT, information systems or equivalent work experience.

Any of the following certifications, such as MCSE, Server+, Network+.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Winslow, ME 04901: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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