TECHNOLOGY SPECIALIST, SPRINGFIELD, OH

SUMMARY:

IH Credit Union is looking for an ambitious technology specialist/computer technician to install, upgrade, and maintain computer hardware and equipment. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist IT VP in researching, planning, and implementing new technologies to improve member access and staff efficiency. The successful candidate will be required to travel to each branch locations as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Keep systems up-to-date through operating systems upgrades. Troubleshoot technical issues and system errors.
• Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware/software.
• Provide assistant and support on computer equipment operations, printer configurations, password and lock settings and other technical issues.
• Assist with design, implementation, and ongoing support of new software and features.
• Provide helpdesk support for computer issues as needed. Evaluate connectivity issues, equipment and software.
• Prepare software, computer setup, and network configuration for new users.
• Record and document issues and resolutions. Collaborate with IT management and other CU management to resolve problems.
• Perform data backups and ensure that all software licenses are maintained.
• Install and update network system improvements as needed.
• Coordinate technology, resources including main system, telecommunications network, telephone system, and personal computer connectivity.
• Evaluate and obtain new technology and computer supplies according to budgetary line items.
• Coordinate the services of vendors to ensure quality of service and timelines. Review vendor contracts for compliance. Function as the contracts administrator for all outsourced technology services.
• Evaluate technology proposals and contracts and provide recommendations to management on vendors, bids outsourcing, etc. Maintains knowledge of the Credit Union’s computer/network system, all products and services.
• Complete projects on a timely basis as assigned by IT management.
• Performs other various duties as assigned.

PERFORMANCE STANDARDS:

In depth familiarity with various Windows applications including operating systems and Windows patching protocols. Excellent verbal and written communication skills; excellent analytical and organization skills. A professional appearance and attitude as well as the ability to multitask, prioritize and manage time efficiently.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree preferred; Associate's degree; or one to two years’ related experience and/or training; or equivalent combination of education and experience. Related work experience may substitute for education.

LANGUAGE SKILLS:

Ability to read and interpret documents, procedure manuals, etc.
Ability to write routine reports and correspondence.
Ability to speak effectively with other employees of IH Credit Union.
Able to communicate effectively by telephone and email.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet. Travel to different branch locations, conferences, and business related matters when needed will be expected.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job involve the occasional need to be resourceful, perceptive and persuasive in solving problems; the frequent need to take initiative and instruct; and the continuous need to concentrate, exercise judgement and
patience in dealing with employees.

Job Type: Full-time including an excellent benefit package.

Salary: $40,000.00 to $50,000.00 /year

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Springfield, OH 45502: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 1 year (Required)
• Computer literacy: 1 year (Required)

Work Location: In person

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