The Operations Support Manager is responsible for leading various growth and process improvement initiatives. The role requires an overall understanding of supply chain practices, regulatory knowledge, and technological competence. Documentation and a variety of communication methods are essential in keeping multiple groups across the company and external to the company informed. While day-to-day tasks may change, the goal for the Operations Support team is to ensure field operations have the tools and skills necessary to provide for our customers.

Essential Duties & Responsibilities:
Utilize Project Management techniques to lead new business implementations, corporate strategies and cross-functional teams

Collaborate internally and externally on Change Management and Process Improvement Initiatives

Familiarization with operational processes in order to launch and develop new and existing projects.

Document and train on existing and developing systemic processes.

Develop, create, and maintain documentation regarding systems and processes.

Understand business processes, systemic requirements and procedures, reporting sources and metrics, as a Subject Matter Expert

Perform tasks and execute in dynamic workplace environments

Assist field operations with continuous improvement efforts such as technological upgrades, new hardware installations, and expansions.

Job Related & Physical Requirements:
Ability to travel up to 75%

Strong interpersonal and intercommunication skills.

Ability to interact and present to individuals at all organizational levels.

Exceptional organizational skills;

Must be proactive and able to work independently;

The health and wellbeing of our employees is of utmost importance to NFI. As a result, obtaining a full regimen of the COVID-19 vaccine is required to perform this role. If you are hired, we will require you to: 1) prove that you are fully vaccinated against COVID-19; or, 2) demonstrate that you have a valid religious or medical reason not to be vaccinated and can still perform the essential functions of your role with a reasonable accommodation

Experience, Education, and Training:
1-2 years Supply Chain experience, preferably in a dedicated contract carriage or private fleet environment;

BS in Supply Chain or Logistics strongly desired;

TMS experience strongly desired.

Transportation operational knowledge; CSA, FMCSR, DOT & Hours-of-Service knowledge preferred

#LI-ES1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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