Who Is AnchorSix?

We are a Managed Service Provider (MSP) that offers exceptional IT services to a wide variety of external organizations. Headquartered in American Fork, Utah, we started over 20 years ago with a single focus of clientele in Utah and have since grown to work with companies all over the country!

Our team aims to always execute at a high level, and right now that means continuing to provide the highest class service and support to our existing clients, while also expanding our reach to help even more people and businesses. We strive to foster a growth mindset and a team-oriented culture where we build not just a better company, but also a better you through career guidance and growth opportunities.

What You Would Do (Job Description)

Quality customer service is at the forefront of everything we do here at AnchorSix. Regardless of your title or focus of work, all of your work culminates in delivering a great experience for our customers. As such, the two primary goals for every member of our team are:

1. Fostering The Client's Success
2. Building The AnchorSix Team and Company

For this position specifically, AnchorSix is looking for someone that has the desire to join a fast-growing company. vCIO means something different at various technology companies.

At AnchorSix this role executes on all proactive client strategy activities, including quarterly technology assessments, development of IT budgets, business IT process reviews, and vendor management. Most importantly, there are no sales objectives. This is not a sales role. We are looking for someone with strong technical background that is driven to provide meaningful guidance to our clients and their IT.

Duties and Responsibilities:

• Own the client relationship (retention/renewals) and overall direction of the client’s IT
• Maintain in-depth understanding of company technology, products, and services
• Develop strong relationships with key client contacts, built from consistent interactions.
• Assist with designing common technical solutions to help solve small to mid-size business challenges.
• Establish and adhere to best practices solutions designed to keep IT secure and scalable.
• Perform sales engineering in tandem with sales team for new client leads (managed services, projects, etc.)
• Coordinate with project manager and service team on client projects
• Contribute to the perpetual enhancement of internal documentation frameworks and standard operating procedures
• Explain complex technical information to clients in a way that’s easily understandable.
• Research new solutions and stay up to date on current IT trends and systems.
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.

What We Want (Job Qualifications)

There's an abundance of factors that make a person who they are. At AnchorSix, we want to focus on the team but also on individuals. We know that numbers and results are only as strong as the people behind them. So what matters most to us is not what you are, but who you are; not what you know so much as what you can learn.

That being said, there's always a lot to consider when we bring someone on to our team. There are some things we are specifically looking for:

SOFT SKILLS / HABITS / PERSONALITY

• Ability to relate to clients and speak to non-technical end users
• Ability to remain calm under pressure
• Being willing to follow written process
• Team player, ready to dive into a diverse team of talented people
• Ability to multitask, prioritize, and manage time efficiently.
• Excellent verbal and written communication skills.
• Creative thinking in a wide variety of challenges.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability to handle client escalations and issues appropriately.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Goal driven and interested in growth

HARD SKILLS / QUALIFICATIONS / ACHIEVEMENTS

• Great writing skills for end-user communication as well as documentation of actions
• Understand basic troubleshooting (cause/effect, following-the-chain) when there is no process
• Strong attention to detail when creating quotes and design builds for clients.
• Familiarity with vendor management processes.
• Having worked within an issue tracking (ticketing) system in the past. Experience with ConnectWise Manage is a strong plus.
• Bachelor’s degree or higher preferred; associate degree required
• Minimum 4 years' experience in a related position
• Must be customer service oriented
• Experience at a Managed Service Provider or other outsourced IT firm highly desired.
• Reliable vehicle (Candidate should be local to our offices in American Fork, UT)
• Pass a drug test and background check

What You Get (Benefits and Compensation)

• Health Insurance
• Dental and Vision
• Life, Accident, and Disability Insurance Available
• 401k with 6% match
• Paid Holidays and 14 Days of PTO
• Salaried Position - $70k to $110k/year
• Quarterly Bonuses

Candidate should be local to our offices (American Fork, UT)

Job Type: Full-time

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Quarterly bonus

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• American Fork, UT: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• IT: 4 years (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

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