JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long Term Disability Benefits

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position: Enterprise Applications Manager

Department: Information Technology

Reports to: Sr. Director of Enterprise Applications

FLSA: Exempt

SUMMARY

Plans, coordinates, directs, and oversees all activities of the Systems Analysts and Technical Product Owner (referred to as the team). Allocates resources and sets delivery schedule to meet the organizations requirements. Provides technical support and direction to the team. Responsible for the design, implementation, and maintenance of solutions to aid the business units with the operation of our applications. Responsible for creating best practices to maintain and support new and existing production applications. Works closely with Business Units regarding development, analysis and troubleshooting. Works closely with the Software Engineering Manager and the development team to ensure that the solutions meet the desired needs. Creates and provides efficient and resourceful technology solutions by integrating 3rd party applications or assist with creating new programs in house or a blend of both. Reviewing product usage and identifying enhancements to better achieve the intended strategic and operational goals. Ensures that the goals and objectives of the team are established and implemented to support the strategic initiatives of the organization.

SUPERVISORY RESPONSIBILITIES

Managerial duties include the overall management of the Systems Analysts and Technical Product Owner (referred to as the team), consisting of medium sized group (typically 5-10). Responsibilities include but are not limited to interviewing, selecting, and hiring team members; scheduling, assigning, training and directing work; evaluating performance; coaching, counseling, rewarding and disciplining team members; recommending team members for transfers, promotions, and terminations.

ESSENTIAL FUNCTIONS

• Oversees all current activities and projects assigned to subordinates and provides senior management with regular progress reports and on-demand status updates.

• Identifies, analyzes, designs, and maintains cost-effective application solutions that align with business initiatives and corporate strategies.
• Meets with key stakeholders from all departments to gather, analyze, and determine data and information requirements in support of the Data & Analytics roadmap, program development as well as business-as-usual requests.
• Reviewing product usage and identifying enhancements to better achieve the intended strategic and operational goals

• Provides consultative assistance to the software engineering team as needed to develop technical solutions for complex business problems to promote operational efficiency, facilitate management decision making and improve online experience for users and members.

• Ensures that analytics and applications meet business requirements and systems goals, fulfills end-user requirements, and identifies and resolves systems issues.
• Develops project plans, schedules, estimates, resource plans related to job functions.
• Collaborates with vendors, analysts, designers, and system owners in the testing of new software programs and applications in order to identify potential problem areas, and make the appropriate recommendations.
• Liaise with entire Information Technology team assist with quality assurance, program logic, and data processing.
• Develops and ensures team develops documents, diagrams, workflows, input/output record layouts and related items for the benefit of future users.

• Helps troubleshoot advanced and more complex concepts in regards to project and programming support during business and non-business hours, as required.
• Adheres to the change management process for all changes made in a manner that allows for notification to affected parties and recovery from the change in the event it is necessary.
• Maintains a mid-level degree of knowledge with regard to programming, technical support, Agile and Scrum, and product ownership gained through formal experience.
• Ensures that the Technical Product Owner performs backlog refinement and management, sprint planning, and elaboration of epics and user stories
• Assess value, develop use cases, and prioritize backlog items (user stories, epics), and initiatives to ensure that the Scrum team’s work is focused on those backlog items that provide the highest value and are aligned with product strategy
• Ensures that the Technical Product Owner works closely with our business partners to create and maintain a product backlog according to business value and ROI
• Provides guidance for the team in a fluid environment in order to help them embrace changes in an agile environment
• Participate in all Scrum ceremonies (and serve as the Scrum Master where applicable) as needed to facilitate quality and speed of delivery
• Manage expectations with 3rd-party vendors (business partners) as related to product backlog items
• Facilitate and engage with users to analyze requirements, recommend solutions, manage implementation, and test new and existing application solutions
• Continuously looks for new ways of introducing process improvement in all aspects of the development life cycle. Performance, improved productivity, efficiencies, and optimization are key measurements.
• Assist in documenting departmental procedures and policy as applicable to product ownership
• Participate in initiatives for continuous process improvements and follow best practices
• Peer code reviews and inspections for the purpose of program and process optimization and accuracy.
• Assists with coordination of all releases for credit union’s products
• Works with the IT team, business partners, and other internal team members to ensure that business, quality, and functional goals are met with each release and solution delivery
• Provides security, integrity and validity to all credit union data and BI reports.
• Provide technical assistance and cross training to other team members within the Credit Union.

• Uses Integrity Coaching skills to routinely and effectively coach staff to meet personal, departmental, and organizational goals, including documenting and tracking progress and results.

• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)

Other Duties and Responsibilities:

• Assist in training of new team members
• Provides back up for team members where needed.
• Other Duties as assigned

Knowledge and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Equivalent to a college degree (BS or BA in a relevant field).

Experience and Other Requirements:

• Three years to five years supervisory or team lead experience.

• Combination of three to five years of experience with Symitar Repgen/PowerOn, Symitar Symform, Symitar Symform PDF, HTML, Java, JavaScript, or SQL, SQL Tools, ETL, Business Intelligence analytics with working knowledge of the other.
• Intermediate knowledge of secure coding concepts and commonly used programming concepts, practices and procedures required.
• Demonstrated experience of understanding mid-level database, including proprietary and/or structured or open relational databases
• Experience with agile methodologies and frameworks, including SCRUM
• A moderate degree of creativity and latitude is required.
• Problem solving requires analysis of a wide variety of data, including weighing the desirability and/or profitability of possible outcomes in a relationship to each other.
• Able to execute multiple complex projects within required timelines and expectations.
• Working knowledge and understanding of financial institution operation and business processes including technology solutions used in financial institution operations.
• Excellent communication/influence skills required, including reports; presentations; group facilitation skills; ability to develop professional relationships.
• Must be highly organized and capable of handling multiple tasks concurrently, are able to redirect priorities based upon current workload (Ability to react to current situations).
• General knowledge of production cycles and projected results of those cycles for related applications.
• Proven ability to partner effectively across all levels of the organization and develop positive working relationships.
• Demonstrates extensive analytical skills, judgment and ingenuity.
• Must be able to perform all functions independently with minimal supervision in a reasonable amount of time.
• Stays current with emerging technology trends.

Interpersonal Skills:

A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Computer Skills:

(See Essential Functions, Education, and Experience Requirements above)

Certificates, Licenses and Registrations:

None

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to sit, kneel, crouch, stoop; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The individual is frequently required to stand and walk. The employee is frequently required to be able to lift and move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required. The noise level is that of a normal office environment. When working in designated secured areas, elevated noise levels are present.

Declaration:

The human resources department retains the sole rights and discretion to make changes to this job description.