Field service are technicians needed. The position is full time, Guaranteed 40 hours weekly.

*Signing bonus provided*

• W2 positon
• PTO, 401K
• Other bonus and incentives provided

Heavenly Cool Appliance is a company in Maryland. We are bold and inclusive.

Appliance Repair Technician (3+ years experience required)

We are seeking a full-time technically oriented individual to deliver field-based customer service and product repair, modification, and installation. This position will also take on responsibility for the resolution of customer/product issues in order to maintain and enhance the reputation of the company and its brands.

Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area.

Carry out repairs, modifications and installation of Home Appliances in the field.

Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.

Resolve customer issues within given guidelines and to the customer's satisfaction.

Diagnose faults with the company's range of products and rectify as required.

Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.

Inform the Technical Manager, via the local service centre, of any defects found which are out of the ordinary.

Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times.

Your profile
3-5 years of appliance repair experience.
Refrigeration experience a plus.
Organized with the ability to complete multiple service calls in a timely manner on a daily basis while providing high levels of customer service.
Must be a self starter and be able to work independently with minimal supervision.
Strong communication and superior customer service skills.
Continuous updating of progress to Managers in regards to service requests.
Maintenance of company provided van.

Job Type: Full-time

Pay: Up to $33.00 per hour

Benefits:

• 401(k)
• Paid time off
• Relocation assistance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Experience:

• Appliance repair: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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