Screen all incoming phone calls, inquiries, visitors, and correspondence, and route accordingly No call goes unanswered, no visitor left wandering the halls

Assists customers who are experiencing technical problems by quickly resolving issues or forwarding more complex issues to the appropriate technical resource

Employs root cause analysis and/or tracer methodology to examine the cause of errors, improve/revise process and educate staff.

Our diverse job sites are often physically demanding; project examples include installation and/or seasonal removal of docks, boat lifts and stair systems along

Facilitate regular discussions with internal business representatives and IT developers to capture technical requirements and design details; set up and