The clinical informatics specialist is the primary role designated with responsibility for assuring day-to-day high reliability of clinical information systems (CIS), as well as the daily support and improvement of CIS at South Lincoln Hospital District. In this role, the successful candidate will have a demonstrated track record of being able to listen to user needs, cultivate relationships with providers and staff and evaluate, plan, and implement clinical information system needs related to new services or strategic initiatives based on organizational goals. With the above information in hand, this employee will apply critical assessment, change management, communication, and technical skills to effectively implement new initiatives, support break/fix issues, support end users, and educate staff and providers on best practice utilization of clinical systems, including consulting with leadership to improve processes, procedures and supporting CIS functionality to improve healthcare quality and efficiency.

Desired Education, Certifications and/or Experience

· An associate’s degree in IT, IS, Healthcare Informatics, Nursing, or other Healthcare related field is required; however, a degree may be substituted by at least 5 years of experience in Healthcare, IT, or Clinical Information Systems.

· A Bachelor’s degree in Information Systems, or IT is highly preferred

· Certification as a Certified Professional in Health Information Management Systems (CPHIMS) is highly preferred

· Licensure as a Registered Nurse (RN) or credential of similar medical training is preferred

· Project Management Professional (PMP) certification is a plus

· Certification as a Lean/Six Sigma professional is a plus

Responsibilities / Functional Job Description

General: Standards of Behavior

1. Demonstrates a commitment to living the SLHD standards of behavior through exemplifying in action, a commitment to the values of SLHD, namely:

a. Innovation – continually seeking the latest advances in cost effective healthcare and customer service.

b. Compassion – concern for the individual, empathy for the situation, action to provide service

c. Integrity – doing the right thing; always.

d. Community – supporting, giving and acting to improve where we live, serve, and work.

e. Passion for Healthcare – fervently, avidly, and zealously seeking the improvement of human health

2. Displays this commitment to the standards of behavior through actions and words, by demonstrating the following behavior traits:

a. Adaptability – Responding resourcefully to changes in direction, priorities, schedules, approaches and responsibilities for the good of everyone. Maintaining a positive attitude when faced with a difficult or challenging situation and providing an uplifting and realistic outlook on the opportunities the future may present.

b. Communication – Listening attentively and seeking clarification, being friendly in words and actions, responding to others in a timely manner to ensure satisfaction, comfort and quality care. Utilizing AIDET and the promise to explain the experience the patient can expect, and communicate how the patient will receive excellent and timely care.

c. Professional Conduct and Attitude – Keeping personal conversations to an appropriate volume for the area I am working in, treating everyone in a courteous manner – rudeness is never acceptable, addressing conflict with others privately and respectfully and utilizing the appropriate chain of command. Doing the right thing, even when no one is watching, keeping frustration separate from patient care and professional activities, and recognize that patients are not an interruption, they are our reason for being here.

d. Commitment to Team Members/Patients – Assist patients in finding their destinations, walking with them when possible, interacting constructively with team members and supporting a blame free environment, recognizing there is no place for “it’s not my job”, finding the right person to support a patient or coworker if I am unable to support or help them. I will not spread negativity, being positive starts with me.

e. Personal and Career Development – Demonstrating a curiosity toward learning and practicing self-development. Supporting co-workers by sharing knowledge, expertise and encouragement to help them be successful in their role. Finding ways to improve the quality of my work even when things are going well. Seeking creative solutions to problems and encouraging creativity in others.

f. Sense of Ownership – Admitting and correcting mistakes, taking personal responsibility to help the organization to succeed. Ensuring cleanliness by maintaining a clutter free environment. Refraining from behavior or conversations that undermine the confidence of the community in our facility. Utilizing resources effectively and maintaining financial responsibility.

Role Specific: Work role responsibilities

1. Oversees the functional operability and support of the clinical information systems.

2. Provides support for clinical staff and troubleshoots system issues when necessary

3. Serves as a member of the IT/IS team to share call responsibilities as necessary

4. Evaluates existing systems and looks for problem areas, developing, recommending, implementing and/or overseeing the correction of problem areas as needed

5. Develops, delivers and trains leadership and staff on the utilization and generation of reports

6. Acts as a liaison between clinical and informatics/IT staff teams

7. Develops strategies and best practices to incorporate into future processes and system utilization procedures

8. Educates staff members on how to effectively and efficiently use clinical information systems via in-services and training

9. Acts as a project manager for new system features, upgrades, interfaces, and implementation of other projects related to IT/clinical information systems

10. Assists with integration of systems and IT needs into new business or business expansion initiatives

11. Leverages change management techniques to assure adoption and buy-in with new initiatives/changes related to systems/processes.

12. As new clinical information systems are implemented, upgraded or revised, works closely with the clinical systems owners, end users, leadership and IT staff. Communicates appropriately to minimize any disruption to the patient or end users.

13. Identifies end-user learning needs and develops solutions and offerings to meet these needs as regarding clinical information systems

14. Facilitates and coordinates subgroups to establish a decision-making process to meet the department and organization goals.

15. Serves as a key resource for staff and leadership in planning and coordinating clinical system upgrade and new functionality

Desired Knowledge, Skills & Abilities

1. Knowledge of clinical information systems and a continuous learning approach, seeking out every opportunity to expand knowledge.

2. Strong general technology skills, capable of utilizing multiple types of software, troubleshooting, fixing, or escalating issues for correction when necessary.

3. Ability to apply critical thinking to assess challenges with system use, and supporting processes/procedures, gather ideas, develop creative solutions and communicate clearly the steps to improve processes and system use.

4. Knowledgeable in clinical processes, and the needs of clinical staff in documenting and retrieving clinical information

5. Ability to operate various office equipment

6. Skill in accuracy and attention to detail

7. Ability to perform public relations and public speaking in a professional manner

8. Ability to maintain confidentiality when needed/appropriate

9. Ability to read, write legibly and calculate mathematical figures

10. Ability to solve practical problems and deal with a variety of variables

11. Ability to work with, lead and/or collaborate with others

12. Ability to manage multiple assignments/projects; meet timelines and prioritize responsibility

13. Ability to handle stressful situations and react appropriately

14. Ability to maintain a driver’s license and ability to travel distances for multiple days as necessary

15. Ability to exercise good judgement in appraising situations and making decisions

16. Ability to work and interact effectively and positively with other staff members to build and enhance teamwork across SLHD departments

17. Ability to communicate to complete responsibilities effectively

18. Ability to see to use computer efficiently and read computer reports and correspondence

19. High proficiency with Microsoft office products (excel, word, PowerPoint, etc.)

Equal Employment Opportunity

South Lincoln Hospital District will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.

Job Type: Full-time

Pay: $72,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• On call
• Weekend availability

Ability to commute/relocate:

• Kemmerer, WY 83101: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: One location

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