Post a Job

Job Detail

Customer Service- Parts Correspondent

Customer Service- Parts Correspondent

Abel Womack, Inc.

Lawrence, MA

Job ID : 374f2f7156306c2b6b6770302b744f3146673d3d

Job Description :

Customer Service - Parts Correspondent
Lawrence, MA
Growing Team - Stable Industry

Abel Womack is the market leader in the design, implementation and service of complete material handling solutions. For 100 years we've worked closely with our customers to gain insight into their business and fully understand their specific operational needs, unique requirements and strategic goals. We represent “best of breed” industrial solution suppliers, including Raymond Lift Trucks, Kardex Remstar carousels, Hytrol Conveyors and Fanuc Industrial Robots. Our unique capabilities, deep industry expertise, and broad range of advanced technologies help deliver results that positively impact our customers’ bottom line.
We seek a talented, independent, highly organized, and motivated Parts Correspondent who will provide a consistent and professional level of support to our customers by determining correct equipment parts orders for Raymond battery-powered lift trucks, Kardex Remstar automated storage units, Hytrol conveyors and similar equipment, and by completing full-cycle order entry and processing of parts orders. The successful applicant will provide a high level of efficiency, attention to detail, responsiveness and timeliness.
Responsibilities include:
  • Answering incoming calls or e-mails from customers as the first step in the order-entry cycle
  • Gathering information about customer needs and processing customer orders efficiently
  • Interacting with Abel Womack service technicians in a positive, responsive manner to fulfill parts orders
  • Using parts manuals, online schematics, online parts resources and other sources to identify needed parts
  • Sourcing parts through various established networks
  • Following up backorders or other delays
  • Keeping customers and/or internal service team members apprised of current order status
  • Working with internal departments to resolve shipping/billing discrepancies, returns, etc.
  • Processing and reconciling vendor purchase orders, parts cores, shipping/billing discrepancies, returns, etc.
  • Helping to maintain manuals and other reference material for the department
  • Other related duties.
Requirements
  • High school diploma or equivalent
  • 1-3 years’ experience in a customer service position
  • Excellent telephone and in-person communication skills
  • Excellent internal and external customer service skills
  • Clear and accurate written communication skills for email interaction with internal and external customers
  • Ability to read parts manuals/schematics required
  • Ability to transcribe parts numbers accurately and to eventually retain parts numbers for speed
  • Understanding of mechanical parts helpful
  • Strong typing skills required (10-key) for online order entry
  • Ability to navigate various computer software and databases, including MS Office, email, Irium or other ERP system
  • Must be well-organized, detail-oriented and able to multi-task
Benefits
Abel Womack offers a generous compensation and benefits package which includes affordable, comprehensive Blue Cross/Blue Shield Medical and Dental coverage, 401(k) and Profit Sharing plans, Vision benefits, Flexible Spending Accounts, Life and Disability insurance, paid vacation, and more.
Our tagline is discover the difference, because of our unique capabilities and philosophy.
Come join our team and see how you can be the difference.

Company Details :

Name : Abel Womack, Inc.

CEO : John Croce

Headquarter : Lawrence, MA

Revenue : $100 to $500 million (USD)

Size : 201 to 500 Employees

Type : Company - Public

Primary Industry : Shipping & Trucking

Sector Name : Transportation & Logistics

Year Founded : 1922

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.

Details

: Lawrence, MA

: 39769 - 54840 USD ANNUAL

: 7 days ago

Share Job :
Apply For Job

Related Jobs

Quality Assurance Specialist

Capitol City Produce

Baton Rouge, LA

33525 - 51753 USD ANNUAL

Full Time

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

Chimney Repair Crew Member

Emberstone Chimney Solutions

Asheville, NC

15 - 25 USD HOURLY

Full Time

Reliable transportation and driver license. Work both inside and outside with masonry and wood construction. Ability to pass required testing.

Door to Door Sales Representative

Triangle Home Services

Holly Springs, NC

37.5 - 62.5 USD HOURLY

Full Time

Our average new sales reps are making $300-$500 per day in front-end pay. Ability to gather information from customers to generate warm leads.

Saint Paul, MN

11.33 - 15.29 USD HOURLY

Full Time

Operates a cash register (or equivalent), receives payments of cash, checks and charges from customers or employees for goods or services, making change and

Server

DiGiorgio's Cafe Largo

Key Largo, FL

8 USD HOURLY

Full Time

Full wine, liquor, and specials. Reliable, positive, customer friendly, and experienced. Key Largo, FL 33037: Reliably commute or planning to relocate before