ARE YOU THE FRIENDLY FACE AND VOICE TO REPRESENT OUR TEAM?

Juanita Bay Veterinary Hospital, in Kirkland, WA is looking for a dynamic, compassionate, customer service expert with a positive attitude to join their team as a Customer Service Representative. JBVH team members work in unison with one common goal, each one playing an integral role in providing exceptional care to our patients as well as facilitating accurate and timely communications with our clients. We consider the Customer Service Representative to be a critical member of our pet care team because they are often the first and last point of contact with our clients. How we deliver service adds value to our entire organization, therefore it is essential that our team members are compassionate and care about pets and helping those that love them.

This is an outstanding opportunity to join a hospital with a quality reputation in a family-oriented atmosphere. Our team members enjoy a quality pay rate, steady, flexible hours, generous benefits, the possibility of upward mobility within our company, as well as the opportunity for job transfers across the country.

WE OFFER:

Full-Time Benefits: Lakefield offers Benefits for Full Time Team Members ( 30 or more hours a week) that Includes Employer Contribution.

• 401(k)
• Dental Insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance
• Additional Voluntary benefits

Part-Time benefits are offered: If you are PT ( 15 or more hours per week) without employer contribution.

• 401(k)
• Dental Insurance
• Employee assistance program
• Health insurance
• Vision insurance

Team Members are eligible for coverage on the first of the month following 60 days from the date of hire.

RESPONSIBILITIES

• Availability to work full-time (35-40 hrs.) Monday - Friday 8 am to 6 pm and Saturday 9 am to 3 pm, (Staff alternate Saturdays)
• Front desk coordination of patient triage, data entry, invoicing, and payment transactions
• Appointment scheduling via phone and email using Cornerstone veterinary practice management software
• Client education
• Maintain high standard of hospital safety and cleanliness

SKILLS & QUALIFICATIONS REQUIRED

• Veterinary experience preferred, but not required
• Exceptional interpersonal and problem-solving skills
• Self-starter that can prioritize tasks and work calmly under pressure while maintaining a friendly, compassionate and professional demeanor
• Proficient in data entry and general computer skills
• Efficiency multitasking at a fast pace while maintaining attention to detail and accuracy
• Excellence in customer service as well as client and team communication
• Ability to accurately convey medical information from veterinarian to client via written and verbal communication and maintain confidentiality when needed
• Ability to lift up to 40 lbs, stand for several hours at a time, and handle dogs on leash

ABOUT US

Since being established in 1961, Juanita Bay Veterinary Hospital has continued to provide exceptional veterinary care and customer service to the Kirkland community and surrounding areas. Our AHAA accredited, cat friendly hospital is located within walking distance of beautiful waterfront parks, restaurants, and shopping.

Our team is dedicated to enriching our employee’s careers through mentorship, fully utilizing applied skills, encouraging personal growth, and communicating openly with honesty and integrity. The strength of our organization is the people within it. The mutual respect, comradery, good humor, and shared passion for high quality veterinary care is what our team genuinely takes pride in and what makes Juanita Bay Vet such a rewarding place to work.

EMPLOYEE TESTIMONIALS

· I am so lucky to have found my place at JBVH. This is a place where you are truly supported and always encouraged to grow. We strive to better ourselves and stay up to date on the latest medicine. Our clients are awesome here. I cannot imagine working anywhere else.” Rachel M., LVT

· “Sure, anyone can say they love where they work, but I will tell you WHY I love Juanita Bay Veterinary Hospital- first things first I would trust anyone there with my own animals. The care is top notch, the facility is brand new and caters to any pet's needs. A calm and quiet cat ward, a cozy kennel area, the pet's needs are always thought of first. The genuine, and caring staff- it's the kind of co- workers I have always wanted. They are easygoing, helpful and display the very best care to every single patient. From the owners, management, to the doctors, the receptionists and everyone that makes up JBVH, every single area is exceptional. I tell myself on a daily basis this place is awesome! Aren't you lucky to work here? I've worked in the field for over 16 years, but this place is by far the perfect fit for me. I love my job! “-Rachel E.

· “I like working with animals and people. I have found JBVH to be very supportive place to work. I trust everyone here with my pets, I look forward to coming in every day, and we have great clients, excellent management and doctors who treat staff respectfully. I've been here for 11 years- that says it all Lucie, Receptionist

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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