Job Detail

Customer Service Representative

Customer Service Representative

Mirabito Energy Products Energy Division

Castleton-on-Hudson, NY

Job ID : 374f2f71563035306b516477394e4f3046773d3d

Job Description :

Position: Home Comfort Customer Service Representative

Status: Full time, hourly non-exempt

Hourly Rate: $17 - $21

ESSENTIAL FUNCTIONS – include and are not limited to:

  • Consistently render the best customer satisfaction to customers.
  • Must productively multitask and efficiently navigate industry specific software.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Consistently practice and participate in suggested selling and information gathering.
  • Recommend other products and services to customers based on purchase or order history.
  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of service or delivery related issues.
  • Participates and provides expertise as a member of the customer service’s departmental team.
  • Execute customer service team’s objectives to render the best customer satisfaction possible 100% of the time.
  • Must be able to remain in a stationary position 90% of the time.
  • Adhere to company policies and procedures 100% of the time.

RESPONSIBILITIES – include and are not limited to:

  • Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
  • Works with the organization’s personnel to resolve problems, facilitate solutions and enhance customer service offerings.
  • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
  • Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
  • Provides back-up support to other group members in the performance of job duties as required.
  • Answers customer inquiries/communications as required.
  • Attend and participate regularly in branch staff meetings. Maintains detailed call activity reports and provides them to upper management when required.
  • Provides activity/statistical summary reports each week to the Branch Manager each day.
  • Conducts follow up phone calls to survey respondents who have concerns or questions.
  • Comply with company dress code 100% of the time.
  • Maintain confidentiality 100% of the time in regards to customer and company information.
  • Reports to work with minimal absenteeism or tardiness.
  • Attend job related training and informational seminars as requested.
  • Performs other job related activities and special projects as assigned.

QUALIFICATIONS AND SKILLS – include and are not limited to:

  • Proficient in Microsoft Office Suite.
  • 2 years progressive customer service or direct marketing experience preferred.
  • Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
  • Possess a high school/vocational school diploma or G.E.D. and related certification.

MIRHC2

Company Details :

Name : Mirabito Energy Products Energy Division

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Details

: Castleton-on-Hudson, NY

: 17 - 21 USD HOURLY

: 27 days ago

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