Role and responsibilities

• Respond to and process incoming emergency parts orders from various US locals. Enter and execute administrative controls in the SAP system. Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled. Monitor and follow up with daily escalations through technical support.Process sales orders via OMD as required.

• Be the main contact for the local CS Service organization. Assist in the replenishment and allocation of parts throughout the US. Analyze and review usage of local service and sales parts based on historical data and/or projected requirements. Optimize spare part and tool planning mechanism in the US, completing analysis on all platforms. Monitor critical parts and ensure effective coverage. Manage complex upgrades for the local field office in conjunction with VHV SCM, CS and 3PL supplier in regards to delivery schedules and planning. Provide back up support for all US Field location offices.

• Ensure DTWP and fill rate targets are met; NAV’s are analyzed for root causes and corrective actions. Secure relevant performance reporting to stakeholders. Align with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI’s, such as definition and release status. Improve cooperation between local and central logistics covering volume and NPI’s.

• Improve customer intimacy within the local organization. Understand CS local operations and work in conjunction to improve. Meet with and provide complex reports to the external customer.

Education and experience

• Bachelor degree in Business Engineering or Supply Chain, preferable master degree or equivalent experience.
• 5-10 years of relevant field experience in a complex customer oriented (logistics) environment.
• Experience in building a good relationship with customers in supporting their needs; In this position to support our machines at our customer sites, being a key member of Service Operation team to support uptime of our machines at our customer.
• Knowledge of business complexity, supply chain and/or relevant industry.
• Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects.
• Know how about Materials Requirement Planning (MRP).
• Advanced competencies in Microsoft Excel and PowerPoint.
• Knowledge of ASML logistics procedures is preferred.

Skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, documents and engineering drawings.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
• Analytical and able to organize and prioritize workload(should be in personal skills).
• Excellent social and communication (both written and verbal) skills.
• Service minded and customer dedicated.
• Strong data analysis and problem solving abilities.
• Team player with a pro-active attitude, flexible and highly committed.
• Able to handle and work under extreme pressures and timelines.
• Remain flexible in providing after hours support, as needed.

Diversity & Inclusion

Other information

• Chandler office: ASML USA, 2650 W. Geronimo Place, Chandler, AZ 85224 USA.
• In this position is reporting to the CSCM Site manager Chandler/Rio Rancho, located in Chandler office.
• Geographic primary responsibilities: Chandler (AZ), Rio Rancho (NM).
• Travel possible (Domestic/International).

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.