When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life (a Life & Specialty Ventures Company) is always ready.

At USAble Life, we strive to have a positive impact in the lives of others, especially our employees. We are a diverse group of individuals working together to go the extra mile. Bring your talents and expertise to join our team, and you’ll be rewarded with opportunities for personal and professional development. Our passion for delivering the best products is matched by our passion for our people.

For five consecutive years, Arkansas Business has acknowledged us as one of the best places to work. This coupled with a culture that values people and celebrates, empowers, and inspires a diverse workforce ensures we are committed to our employees.

Life Takes You Places! Are you ready to join us?

A Desktop Support Contractor will:

• Perform systems analysis, data analysis, maintenance, and production support within the organization's IT Systems and Infrastructure environment. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal performance.
• Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
• Work on small projects.
• Work on moderate problems and tasks.
• Ability to work 10 a.m. CST to 7:00 p.m. CST to support our West Coast team.

Essential Duties:

• Log into Help Desk phone queue and takes support calls.
• Create ticket on calls and resolves them or passes ticket on to appropriate team.
• Setup and configure desktops and laptops for end-users.
• Installs and configures software and hardware.
• Create user accounts and perform Active Directory administration.
• Perform some Exchange tasks, including but not limited to creating user mailboxes.
• Provisions users for Citrix.
• Troubleshoot simple to moderate hardware and software problems.
• Work tickets with a focus on meeting or exceeding service level agreements.

Required Knowledge, Skills, and Abilities:

• Intermediate knowledge of Desktop Support, hardware/software installation and troubleshooting
• Intermediate knowledge of MS operating systems, Windows 10
• Intermediate knowledge of MS Office Products
• Ability to multi-task and work within time constraints
• Critical thinking and problem-solving skills
• Good communication and interpersonal skills
• The skills necessary to understand of complex automated systems
• Ability to work simple to moderate problems independently

Required Education and Experience:

• Associate degree in Computer Science, Information Systems, or equivalent work experience
• 1 year of IT experience

Preferred Education and Experience:

• 2 or more years of work-related experience, in Desktop Support/LAN Support, or related role

USAble Life employees are required to be fully vaccinated against COVID-19 as a condition of employment unless an employee qualifies for an exception as an accommodation for religious or medical reasons. This requirement applies regardless of work location. The Centers for Disease Control and Prevention (CDC) currently defines people as “fully vaccinated” for COVID-19 two weeks after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or two weeks after they have received a single-dose vaccine (Johnson & Johnson [J&J]/Janssen).

#USAL2