Job Detail

Desktop Technician 1

Desktop Technician 1

eXcell

Columbia, SC

Job ID : 374f2f7156306c306b4156392f4e433848413d3d

Job Description :

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

Our client has a brand new opportunity for a Desktop Technician 1 to join their team onsite at Columbia, SC. This opportunity is for 3 months with a possibility of extension.

Scope of Activity and Responsibilities:
  • Provide desktop support for onsite and remote users resolving hardware, software, and network issues
  • Perform equipment install, move, add, and changes
  • Document, maintain, upgrade, or replace hardware and software systems
  • Manage triage, troubleshooting and resolution on IT equipment
  • Document efforts, issues and resolutions, close cases / tickets daily
  • Manage projects for IMAC's at the DAC and Columbia locations

Hardware Repair:
  • Triaging the hardware-related incident
  • Assigning a technical resource to perform the repair
  • Coordinating with the designated client contact, as needed
  • Ordering and tracking parts, if required
  • If available, providing a client supplied loaner device to restore the end user to
    productivity until the EU Device is repaired or replaced
  • Completing the repair, with appropriate escalation for damage due to equipment misuse
  • Updating and closing the incident
  • Performing warranty and non-warranty repairs of devices
  • Coordinating spares and parts availability for EU devices using OEM warranty Return Merchandise Authorization ("RMA”) process and / or client-provided spares and parts

Break / Fix Repairs:
  • Warranty will repair EU devices to OEM functional specifications in compliance with OEM warranty guidelines
  • Manage and adhere to OEM warranty processes for warranty repairs

Deskside Support:
  • Triage and resolution for configuration issues of operating systems
  • Triage and resolution for configuration issues of applications
  • Re-installing software, drivers, and add-ins

IMAC-D Services:
  • Install: will perform the physical setup and connection of an EU device at the end user’s workspace
  • Move: will relocate an existing EU device from one location to another
  • Add: will add a hardware or software component to an existing EU device
  • Change: will perform configuration changes to an EU device
  • Disposition: will move an EU device that is identified as being as
    safe for transport, to a central location within the campus site for processing

Required Skills and Qualifications:
  • Minimum 3 to 5+ years of desktop support experience
  • CompTIA A+ certification desired
  • Must be able to work independently and as part of a team
  • Strong customer service and support skills


Full COVID-19 vaccination may be required.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Company Details :

Name : eXcell

CEO : Mick Slattery and Kevin Shank

Headquarter : Bellevue, WA

Revenue : $25 to $100 million (USD)

Size : 501 to 1000 Employees

Type : Subsidiary or Business Segment

Primary Industry : Information Technology Support Services

Sector Name : Information Technology

Year Founded : 2001

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Details

: Columbia, SC

: 33630 - 46866 USD ANNUAL

: Today

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