End User Support
End User Support
Consolidated Nuclear Security
Amarillo, TX
Job ID : 374f2f71563035386b414e322b64433948513d3d
Job Description :
Location: Amarillo, TX
Job Title: End User Support
Career Level From: Intermediate Staff Member
Career Level To: Senior Staff Member
Organization: IT Service Management (51130645)
Job Specialty: End-User-Support
Job Title: End User Support
Career Level From: Intermediate Staff Member
Career Level To: Senior Staff Member
Organization: IT Service Management (51130645)
Job Specialty: End-User-Support
What You'll Do
- Work directly with customers via phone, email, chat sessions, remote connection, or in person.
- Provide resolutions to customer issues/requests.
- Properly escalate unresolved queries to the next level of support.
- Utilize service management tools to document work notes and updates.
- Follow up with customers, provide feedback and see problems/requests through to resolution.
- Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.
- Apply technical expertise, product knowledge, and problem solving skills to drive the diagnosis and resolution of customer reported issues.
- Install and configure approved software and hardware.
- Coach end users on tools and equipment usage.
- Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience.
- Setup, configure, and troubleshoot mobile devices including tablets, mobile phones, and pagers.
- Strong customer service and interpersonal communication skills.
What You Can Expect
- Meaningful work and unique opportunities to support missions vital to national and global security
- Top-notch, dedicated colleagues
- Generous pay and benefits with a stable organization
- Career advancement and professional development programs
- Work-life balance fostered through flexible work options and wellness initiatives
Minimum Job Requirements
- Associate degree in related discipline: Minimum 2 years of relevant experience.
- Six or more years of relevant education, training and/or progressive experience may be considered to satisfy educational and years-of-experience requirements for this posting.
Preferred Job Requirements
- Ability to convey information accurately and effectively in both written and oral form.
- Effective time management skills to handle multiple incident tickets at once.
- Experience with ServiceNow incident management.
- Able to work technically demanding fast-paced environment.
- Able to able to concisely and accurately describe technical details to customers.
- Quick decision making when assessing a solution to a problem, that is creating a business or production delays.
- Well-developed IT troubleshooting skills and customer service.
Why Pantex and Y-12?
You get #morethanajob. We encourage employees to achieve a healthy personal balance among home, work and the community. One of the ways we embrace work-life balance is by offering flexible work arrangements that provide alternatives to the traditional workweek, while still meeting business needs. Top talent and personal commitment mean more to our success than any other factors, so we reward our people with the kinds of benefits that make a positive difference in the quality of their lives. Benefits such as: medical plan, prescription drug plan, vision plan, dental plan, employer matched 401(k) savings plan, disability coverage, education reimbursement and many more. Want to stay healthy and fit but hate the cost of a gym membership? Take advantage of one of our onsite workout facilities and eat healthy in our onsite cafeterias. Much more than a workplace, at Pantex and Y-12, you can build a career that lasts a lifetime.
Notes
The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.
If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.
Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.
Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10CFR 709. Medical requirements may apply.
CNS is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to being randomly selected for drug testing without advance notification.
CNS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity, age, religion, national origin, ancestry, genetic information, disability or veteran status.
Company Details :
Name : Consolidated Nuclear Security
CEO : Michelle Reichert
Headquarter : Oak Ridge, TN
Revenue : $100 to $500 million (USD)
Size : 5001 to 10000 Employees
Type : Subsidiary or Business Segment
Primary Industry : Aerospace & Defense
Sector Name : Aerospace & Defense
Year Founded : 2007
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Details
: Amarillo, TX
: 37119 - 55661 USD ANNUAL
: 64 days ago
