Degree in communications, journalism, marketing or field related to the position responsibilities field preferred. Fluent bilingual (English/Spanish) required.

Analyzes information and options by developing spreadsheet reports; verifying information. Customer service skills with excellent email and phone etiquette.

Ability to develop in on-premise MS SharePoint and cloud based SharePoint, such as DoD365 (MS365 or Office 365). Ability to work in a customer service role.

Ability to develop and maintain good working relationships within the community by maintaining existing resources and developing new ones.

Successfully manage both inbound and outbound phone calls in a positive and professional manner. The Customer Service representative aids in all customer