Must possess a valid driver's license. Make customer calls regarding their account, delinquencies, and other matters documented in the computer system.

Experience with remote desktop applications and help desk software. Prior experience in user support or a similar role. Managing multiple cases at one time.

Serves and protects the community by adhering to professional standards, policies and procedures, federal, state, and local requirements.

Our ideal candidate is an IT Professional who has a go-getter attitude, and is comfortable talking with non-technical end-users and asking technical questions

Alternative Work Experience (for eligibility to take NHA, ARMA, NHCWA, NCCT, NAHP or AMT exams, if not already certified or registered on hire): Applicant shall