This leader will drive all things people at Thompson: culture, leadership development, talent, and compliance. As a fiscal steward of this very important function, our Head of People Operations will ensure that we have the best systems, vendor partners, and solutions to drive our organization to our next levels of growth. A developer of people, this role will coach, mentor and grow their team members to work at the top of their individual capacity, celebrate them well and build great results felt throughout all departments of the organization. Last, because people are essential to all that we do, this influencer must be comfortable advocating and working with the C-suite.



Thompson is a pioneer of mental health in Charlotte, NC and has expanded that impact throughout the Carolinas and Florida. As a nationally accredited, non-profit agency, we evaluate all we do to ensure it delivers on our vision of all Children healthy, all families thriving, and all communities strong. Our core values emphasize caring, commitment, innovation, integrity and excellence. If you value contributing to a culture that is always seeking to drive impact, while cheering one another on to growth, you will thrive here. Self-development, continued training and opportunities to engage across many programs that impact our community are just a few of the experiences you can count on as a Thompson employee.

We highlight the value of our employees through:

• Health Benefits (medical, dental, and vision, FSA, and 401K Retirement options)
• Ample Time Off – (between holidays and PTO like 21 days!)
• Performance-based bonuses
• Educational benefits, including continued education and tuition reimbursement
• Career paths that reward self-development and commitment
• Self-care supports like EAP, Calm app subscriptions, and more
• An incredible community of like-minded professionals
• Hybrid and remote options

Job Responsibilities

The Head of People Operations will be responsible for the administration, coordination and evaluation of our people operations functions including compliance, talent acquisition, leadership development and culture. This future-thinking leader must lead from a place of "people first"-not traditional HR.

Overview of Responsibilities:

• Serve as Leader of high-functioning People Operations Team consisting of HR Generalist and Talent Acquisition Team members.
• Shape talent acquisition philosophy and career pathing plans
• Responsible for organization's learning and development initiatives in partnership with operations leadership
• Oversight of the daily administration of People Operation services, including but not limited to recruitment and selection, new hire procedures and functions; employee orientation, promotions, transfers, affirmative action/EEO compliance, performance evaluation, maintenance of job descriptions, employment documentation, and employee relations in accordance with quality management principles and overall objectives of the company.
• Provide leadership and oversight of benefits selections, annual performance reviews, and other projects as deemed by the ELT/CSO
• Partner with the C-suite Leadership Team in utilizing and developing tools and strategies to improve individual, team and organizational performance
• Leverage data to make informed decisions and advise Leadership of workforce trends and engagement
• Work with cross-functional departments to steward culture, set strategic objectives/KPIs of the People Operations functions and maximize agency investment in people resources
• Manage vendor selection and relationships
• Serve as in-house SME to Senior & Executive Leadership on risk mitigation in ER issues
• Maintains knowledge of industry trends and employment legislation and ensures company’s compliance.
• Communicates changes in company personnel policies and procedures and ensures proper compliance is followed.

Required Skills and Qualifications

Qualifications:

• Minimum of 7-10 years experience in people operations (HR, talent acquisition, etc)
• Minimum of 5 years of budget stewardship experience
• Minimum of 3 years of leadership experience with at least 4 direct reports
• Able to articulate difference between "people-first" vs. "HR" style leadership
• PHR Certification
• Bachelor's Degree
• Excellent written, verbal and oral skills

Preferred skills:

• Experience in organizations with at least 300 employees
• Experience in growing organizations
• SHRM Certification
• DEI

Upon submission, please include your desired salary range.

Thompson is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #TCFFJOBS