JOB DESCRIPTION

Summary/Objective 
The Information Technology Manager will be responsible for leading the cross-functional execution of strategies, systems, and processes to support best-in-class service delivery, team development and growth, and improved customer quality. The Information Technology Manager will have direct oversight of the MSP and all other technology related services. The Information Technology Manager will work closely with department heads throughout the company to design and implement plans that benefit our customers and enhance overall technology performance and capabilities.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Oversee all technology operations, and evaluate according to established goals and company vision

2. Devise and establish IT policies and systems to support the growth and long-term strategic goals of the company and/or clients

3. Interact with business partners across organization to identify opportunities and drive growth

4. Provide strategic direction for technical assessment, definition, prioritization, architecture, design and deployment of new products and services

5. Lead MSP, Professional Service, Field Management and Managed Service teams and provide coaching and oversight

6. Develop and implement training and KPI’s for all assigned departments

7. Maintain Microsoft service certifications and manage staff certifications to Microsoft Gold standards

8. Provide hands on, billable time for supporting IT service offerings for customers.

9. Provide coaching and candid feedback for all employees under your supervision

10. Maintain confidentiality of all client information.

11. Perform other work-related duties as assigned

Competencies

1. Exceptional Leadership skills

2. Ability to coach, mentor and motivate employees

3. Demonstrates mastery of technical skills and extensive experience developing IT infrastructure and solutions

4. In-depth knowledge of the company offerings, strategic initiatives, current trends, emerging technologies and competitor products and strategies

5. Mastery in executive written and verbal communication skills

6. Ability to simplify complex topics for dissemination to others

7. Ability to influence and gain buy-in from internal and external stakeholders

8. Experience working on complex projects across multiple groups both internal and external

9. Experience participating in solution configurations and the creation of POCs to meet customer requirements

10. Manage overall department profitability and employee relations

Supervisory Responsibility
Supervise daily activities of Professional Services, MSP, and Field Management.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel
Travel is expected for this position.

Required Education and Experience

1. 5+ years of experience in technology industry

2. Bachelor’s degree in engineering or equivalent

Preferred Education and Experience

1. Master’s degree in engineering or equivalent

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Vancouver, WA 98661

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