IT Coordinator - Job Description:

Since 1978, South Bay Construction has been a leader in Northern California construction development. We have a reputation built on trust, delivered by being committed, honest, and passionate. Leveraging over 40 years of experience, we communicate in an honest, straightforward manner, and we hire smart, ethical professionals. We provide comprehensive construction services with a driven, get-it-done mentality, always backing up our word.

Desktop Support/Help Desk Position

Main Responsibilities:

• Provides basic troubleshooting assistance and ticket resolution for all SBC network computer users.
• Supports computer users with installation of basic hardware/software and networking components to meet network computer needs.
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting our dedicated remote IT Admin vendor and others as necessary.
• Ability to assist with basic computer troubleshooting, knowing when to escalate the ticket to our IT vendor.
• Manage mobile devices (iPhones, iPads, WiFi devices)
• Assist with jobsite office setup including working with IT vendor and Comcast/Other internet providers
• Manage all Copiers for Main Office and jobsite including lease negation, network setup assistance, trouble calling and resolve.
• Assists with projects, and implementation of policies throughout area of assignment.
• Good organizational and problem-solving skills.
• Manage all general communications regarding network policies and auditing network safety training ratings.
• Admin software accounts specific to operations (TPx/UCx, PlanGrid, RAKEN and Bay Alarm security system)

Qualifications

• Ideal candidate will have at least 3 to 5 years of experience in a similar role. Candidate must be employee-focused, comfortable interfacing with all vendors, office & field staff and able to maintain a high level of service
• Excellent verbal and written communication skills and the ability to be prompt and courteous
• Expert knowledge with Apple devices a plus.
• Must have knowledge of and experience with:
• Windows 10
• Microsoft Office
• PC hardware and terminology
• Mobile device support (iPhone devices)
• Remote connectivity tools
• Experience setup and rebuilding workstations
• Able to present a “can-do” attitude to end users
• Focused on fellow employee satisfaction and providing solutions
• Strong problem-solving skills with an emphasis on quick problem resolution
• Very attentive and detail-oriented
• Ability to determine problems and troubleshoot as needed

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Compensation package:

• Bonus pay

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Campbell, CA 95008: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• IT support: 3 years (Required)

Work Location: One location

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