About Us

Since 1945, Lang Company has been helping organizations be more productive and efficient in the workplace. Today, we offer the most comprehensive product line in the imaging industry. Our award winning office equipment and programs like Total Print Care, IT365 Managed IT Services, and Business Process Optimization free up your time and allow you to focus on your core business goals.

While technology keeps changing, time honored business practices do not. In today’s busy world, we strive to make doing business with Lang Company easy and satisfying. We want to be the only company you think of when you need support for your imaging equipment and software. Our goal is to show you a more effective way of doing things. We welcome the opportunity to build a lifelong relationship with your organization. Visit us at www.langcompany.com

Job Description

A Lang IT365 Service Desk Analyst will provide Tier 1 support to customers experiencing hardware, software, and application problems; along with general inquiries from our clients. Technicians will perform basic troubleshooting on many types of hardware and software. This position involves providing technical hardware/software support for network, desktop, and server systems including OS, switches, wireless infrastructure, firewalls, running network cable, and third-party applications.

Daily tasks include:

• Primary responsibility is ensuring every client experiences world class customer service and technical support on every contact.
• Screen, refer, and diagnose customer inquiries and work requests as they relate to maintenance of personal computers and related systems.
• Install, configure, and upgrade computer hardware and software.
• Provides end-user hardware and software troubleshooting and support via inbound and outbound phone contacts.
• Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions and provide documentation.
• Exhaust all remote resolution opportunities prior to escalating to onsite response technicians.
• Participates in the administration of e-mail systems (Exchange, Office 365, Google Apps).
• Provides guidance and work leadership through peer coaching.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.

Requirements:

• Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• A candidate with 2-4 years of experience in an IT environment with Windows Servers, Desktops and VMware/Hyper-V virtualization will be strongly considered.
• Applicant should be comfortable researching solutions to issues independently.
• Self-motivated with a passion to learn and grow.
• Candidate should be proficient with desktop OS and common applications like Office and Anti-Virus.
• Candidate should expect the position to involve 25% travel in Kentucky. The ability to provide your own transportation and sufficient insurance coverage is required. Mileage reimbursement provided.

Opportunity:

In working with Lang IT365, you will have an opportunity to learn and grow with like-minded technicians that are passionate about evolving technology and have a strong desire to support clients. Support personnel will grow their skillset as a technician through real world experiences. We provide a variety of opportunities for implementation and troubleshooting servers, VMware & Hyper-V, switches, SAN's, wireless, firewalls. Remote work opportunity after 90 days.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Louisville, KY 40203: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software troubleshooting: 1 year (Required)
• Windows: 1 year (Required)
• Microsoft Office: 1 year (Required)

Work Location: One location

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