Who we are:
Come join Questeq’s growing technology team at the Heritage Valley Health System at Beaver Hospital, Beaver PA 15009. Named HealthCare’s “Most Wired” the last four years, Heritage Valley Health is leading the charge in cutting edge technology while improving patient care and safety. If you want a challenging technology opportunity that impacts the lives of others, consider Questeq at Heritage Valley Health System.
What you will be doing:
As the IT - Help Desk Specialist - Day Shift, you will provide Information Systems first and second level support to customers across the enterprise for all desktop, laptop, tablet, server, applications, and other hardware. User problems are simulated or recreated to resolve operating difficulties and system changes are recommended as necessary to reduce user problems. Interaction with other services such as networking, interfaces, application development, etc. is required as necessary to identify and correct problems and restore user functionality. The Help Desk Specialist is responsible for maintaining system documentation, monitoring critical functions, operations, installation, and maintenance. This position is located at the Heritage Valley Beaver Hospital in Beaver, PA 15009. You will be working from 7am until 7pm, with a four on and four off schedule.

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Requirements

• Associate Degree in Computer Science or Information Systems or comparable certificate from a technical school.
• 1-2 years’ experience supporting Microsoft Windows applications and operating systems.
• Valid driver’s license and use of an automobile.
• In-depth PC experience.
• Understanding of networks, interfaces, and client-server relationships and processes.
• Excellent Customer Service.
• Coping.
• Tolerance of Ambiguity.
• Decisiveness.
• Policy and Procedures.
• Analytical problem Solving.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift

Work Location: One location

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