Help Desk Supervisor (2nd Shift)

Hours: 4 pm - 12 am

Duties and Responsibilities – Job Specifications

1. Supervises assigned technical support staff in support of networked and stand-alone computer users and systems.

2. Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.

3. Supervises the installation, testing, and setup of new hardware and software.

4. Assists subordinate technicians in resolving complex computer and/or network problems.

5. Recommends new hardware and software as needed.

6. Maintains current knowledge of relevant technologies as assigned.

7. Participates in special projects as required.

Minimum Requirements:

Active DOD Secret Clearance or the ability to obtain one within 6 months

Professional Certification: Possess and maintain current Information Assurance Technician (IAT) Level II (Security+) & the ability to obtain a CompTIA Advanced Security Practitioner (CASP) https://phoenixts.com/blog/casp-certification/,

- or any IAT Level III Certification: https://iase.disa.mil/iawip/pages/iabaseline.aspx.

Qualifications

Qualifications include:

1. Advanced knowledge of the principles, methods, and techniques used in computer troubleshooting and support.

2. Advanced knowledge of desktop operating systems and applications.

3. Effective supervisory skills.

4. May require professional certification in one or more specific technologies, depending on job assignment.

Education: Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, professional training or work experience.

Experience: 5-8 years of experience

Clearance Level: SECRET

Fair Labor Standards Act (FLSA) Status (Exempt or Non Exempt) : Exempt

SIM&S, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected class.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Bonus pay

Experience level:

• 5 years

Schedule:

• Monday to Friday
• Night shift

Ability to commute/relocate:

• Panama City, FL: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Are you available to work the second shift?

Experience:

• IT management: 5 years (Preferred)

License/Certification:

• Security + or IAT Level III certification (Required)

Security clearance:

• Secret (Required)

Work Location: One location

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.