IT Helpdesk Specialist
Join our team where you are not just a number but a part of a family of dedicated professionals. Care, compassion, and excellence comes from all departments at Hopedale Medical Complex. We believe a person's optimum health and wellness can only be provided when followed closely by highly trained and skilled physicians and staff who truly know their patients, and where top-quality care is the standard - not the exception.
The IT Help Desk Specialist provides fast and effective support to our clients. As a Help Desk Specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.To ensure success as a Help Desk Specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled Help Desk Specialist provides fast and effective support over the phone and in person. This is not a remote IT position.

A full job description is available on www.https://hopedalemc.com as well as the online application.

Responsibilities

• Responding to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to clients through basic problem-solving processes.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Writing training manuals.
• Following up with clients.
• Completing support tickets.

Requirements

• High School Diploma
• Basic knowledge of computer hardware systems
• Knowledge of computer software systems, office applications, and operating systems
• Excellent analytical and diagnostic skills
• Advanced knowledge of help desk software and remote-access systems.
• High-level communication skills
• Ability to troubleshoot complex hardware and software issues.
• Patience and understanding

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Hopedale, IL 61747: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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