Title: IT Support Technician III

City, State: Westfield, WI

Reports to: Manager of IT Support

Classification: Non-exempt

Remote: No, must be willing to be onsite

Relocation: Nationwide relocation assistance is available

Summary: The Support Technician III is responsible for providing front-line primary support to end users (at all locations and remote) on various technical issues and problems relating to hardware, software, and peripherals. This role will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA.

Essential Functions:

• Provides front-line support. The incumbent will provide support, to end users at all Company facilities and remote employees nationwide, by maintaining a “customer first” attitude to ensure customer/end user satisfaction. All issues will be tracked to resolution.
• Manages IT equipment. The incumbent will manage equipment, consumables, and other supplies to prevent unnecessary downtime on needed equipment and will perform hardware repair/builds of desktops, laptops, tablets, cell phones and printers.
• Supports the documentation management. The incumbent will maintain documentation on applications, hardware, software, and over-all general procedures and collaborate with other team members to identify and suggest possible procedure improvements.

Required Qualifications:

• 5+ years’ experience in a customer support help desk role; and/or an associate degree in Information Technology or related field.
• Demonstrated customer service skills: a patient, caring and attentive demeanor is essential and the ability to strengthen internal relationships through collaboration.
• Able to organize and coordinate work within deadlines; can efficiently handle emerging requirements with accuracy.
• Attention to detail: excellent organizational skills, strong analytical and problem-solving skills.
• Ability to troubleshoot and conduct research into a wide range of computing issues.

Preferred Qualifications:

• Experience with Windows 10 along with knowledge of basic computer hardware, Active Directory, Service Now, and Building OS Images
• Familiar with Android and IOS platforms and network troubleshooting
• Basic understanding of networking, subnetting, DNS and DHCP
• Previous application support experience with Microsoft 365
• Prior experience in a manufacturing or food industry setting

Supervisory Responsibility: No supervisory responsibilities.

Work Environment: The work environment is an office environment with standard temperatures and normal office noise levels. Some work in a factory environment as needed to deal with equipment.

Physical Demands: Position will include extensive sitting at times, standing, lifting, wearing factory required equipment while working in production, walking, visual, safely climbing of ladders, responding quickly to sounds and driving.

Position Type: This position is a salaried non-exempt, 1st shift position. Occasionally, additional time will be required working with team members during 2nd and 3rd shifts.

Travel: Travel will be minimal.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Brakebush Brothers, Inc.:

Since 1925, our privately owned and U.S. operated family business fulfils its mission to exceed customer expectations with quality chicken products at competitive prices and provide a safe and quality work environment for our employees, consisting of competitive wages, great benefits, and optimum working conditions.

Brakebush Brothers, Inc. currently has four locations. Our original plant in Westfield, WI is a further processing plant that houses the corporate offices and our fleet, Brakebush Transportation, Inc. Our Wells, MN and Mocksville, NC are additional further processing facilities and the Irving, TX location is a raw portioning operation. Through high capacity production lines and a national distribution network, we provide over 200 products for Foodservice, Industrial and National accounts across the United States.

Brakebush takes pride in continuous improvement, learning and development of our employees at all levels, employee wellness initiatives and ongoing support of our community and charities.

We offer amazing benefits:

Brakebush Center for Health onsite clinic (free to all employees): Physician’s Assistant, Medical Assistant, Physical Therapist, Chaplain, Mental Health Counseling, Legal Services, Financial Services, 24/7 Fitness Center

Programs: 401(k) with Company match, Paid Time Off (PTO), Holiday Time, Paid Parental Leave, Tuition Reimbursement, and an Employee Assistance program

Insurances: Medical/Dental, Reimbursement Accounts - Flex Spending Account (FSA)/Dependent Care Assistance Plan (DCAP), Case Management and Maternity Management Services, Insurance Travel Assistance Program, Life Insurance for you and your family, and Telemedicine Services

Optional Additional Insurance: Vision, Short/Long Term Disability, Accident Plan, Accidental Death (AD&D), Critical Illness, and Supplemental Life Insurance.

Westfield, WI is our corporate facility and home to many of our 1,000+ employees:

Brakebush Brothers Inc is headquartered in the small central Wisconsin community of Westfield, Wisconsin. Conveniently located 60 miles North of Madison, 60 miles South of Stevens Point, and 30 miles Northeast of the Wisconsin Dells, residents of Westfield enjoy the quiet small-town lifestyle while still being able to access the quality entertainment, business, and industry of some of Wisconsin’s most popular cities.

Brakebush Brothers, Inc is an equal opportunity employer. We do not discriminate in our hiring, training, or promotion policies. We will not discriminate against job applicants or employees for reasons of race, religion, color, sex, handicap, age, national origin, or any other basis prohibited by law.

Successful completion of a pre-employment background check is required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you willing to be onsite 5 days a week?

Work Location: One location

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