Group Description
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.
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*Role Summary*
The IT Supervisor role is to supervise, plan and maintain the operations side of the IT Department including hardware (servers, PCs, network devices) and external communications while adhering to the principles of the Magna Employee Charter.
Key Responsibilities

• Responsible for the operations side of the Information Technology department
• Selects, purchases, implements, and maintains all systems related hardware (Servers, PCs, Printers, Scanners, Routers, Switches, etc.)
• Oversees that operating systems and backup software are up to date and functioning properly.
• Ensures safe working conditions for employees in areas of supervision
• Ensures employees in areas of responsibility receive the training and development they need to perform their responsibilities effectively
• Assists direct reports by coaching, counseling, motivating, and providing technical support as necessary
• Interviews and helps select candidates for hire within areas of responsibility
• Conducts performance appraisals on direct reports in a timely manner
• Applies disciplinary actions when necessary
• Documents all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced Systems Analysts
• Record, track and document the Operation Services request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
• Help train and support users on new applications, changes, upgrades and/or recommend external training resources and co-ordinate effective training schedules.
• Both participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of MEVS operations by fostering a learning environment of sharing project, business, and technical knowledge with all other team members.
• Fully utilize the departmental Helpdesk application by diligently adhering to project due dates.
• Fully understand both your own role/responsibilities and the same for all others in the department.
• Analyze, evaluate, co-ordinate, implement, manage, and support the day-to-day maintenance of all IT hardware and systems as directed by your Leader and Senior Staff in accordance with departmental standards
• Handle the administration/setup of network accounts following departmental procedures and security protocol
• Responsible for documenting procedures, problems, and their resolutions
• Communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Flex and adapt regarding learning and understanding new technologies.
• Conduct research into systems related issues and products.
• Prioritize and execute tasks in a high-pressure environment.
• Perform other duties as designated.

Key Qualifications/Requirements

• University Degree/College Diploma in a related computer science program with a minimum of 4 recent years of experience in a similar position
• Required: IT related work experience (4 – 8 years)
• Preferred: IT experience in an automotive and/or manufacturing background (2-4 years)
• Preferred: IT supervisory experience (2 – 4 years)

Additional Information

• Able to lift computers drives, monitors, and other peripherals.
• Carry a company supplied “rotating” on-call pager to provide 7x24 1st level support that could require either remote connectivity or returning to the plant.
• Able to work shift work.
• Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)

Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

Job Type: Full-time

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