Definition and Role

Under general guidance of the Director of Information Technology, the IT Support Specialist will provide support to end users, to include moves/adds/changes of end user equipment, software installs and upgrades, general troubleshooting, and problem resolution, as well as other support tasks to ensure the efficient function of MedCentris information systems.

Qualifications and Skills

· 0 - 3 years of experience in a role with similar responsibilities.

· Bachelor's degree in related field, or additional work experience accepted in lieu of degree.

· Active Directory, primarily Users and Computers, Group Policy, and Sites and Services.

· Basic understanding of network services such as DHCP and DNS.

· Windows OS and MacOS.

· Apple iOS and Android mobile devices.

· Microsoft 365/Azure AD user administration.

· Windows Imaging tools.

· Previous healthcare experience is a plus.

· Dedication to customer service is a must.

· Great communication skills and be able to communicate in English.

· Great work ethic; will go above and beyond to exceed internal customer expectations.

· Outstanding interpersonal skills and great team player.

· Must be able to work independently with a high degree of self-initiative.

· Excellent problem-solving abilities.

· Ability to work well under pressure and adapt to changes in project priorities.

· Must be able to accommodate a flexible work schedule.

· Be available to travel based on the implementation needs of projects with limited advanced notice.

· Ability to pass background check and drug screen.

Job Responsibilities and Duties

• Provision workstations for new hires, including new accounts, hardware, phone, and application setups.
• Maintain a proactive approach to keeping proper working order of all user workstations, including regular security updates, application troubleshooting, software, and hardware upgrades.
• Utilize a help desk ticketing system to provide exceptional support to end users, as well as to plan and prioritize tasks and projects; contribute to a knowledge base to streamline problem resolution.
• Maintain detailed inventory and tracking of all assets from purchase to disposal.
• Assist in managing mobile devices via a Mobile Device Management system.
• Assist in managing various security products such as EDR, email security, network access control, and content filtering.
• Setup printers and troubleshoot connectivity.
• Troubleshoot network connectivity issues, run, and repair cabling as needed.
• Communicate within the IT department and with other departments as tasks require.
• Identify and recommend new technology solutions.
• Assist in identifying and remediated security vulnerabilities.
• Travel as needed to perform regular duties and to assist others within the department.
• Any other tasks as assigned by manager.

Physical Requirements

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing this job the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects, tools, or controls, and reach with hands and arms.

· The employee must occasionally lift and/or move objects weighing up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust and focus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Monroe, LA 71201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Hybrid remote in Monroe, LA 71201

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