VBM Technology Management Partners is an Employee Owned and Operated technology-based service provider located in Wasilla, Alaska. We have been in business for over 37 years and our services have grown to include a wide scope of Information Technology support/management/implementation, Copier/MFP sales/repair/support, and dedicated Document Digitization & Shredding services.

We are a business that works closely with other businesses to make sure that the internal technology products they need on a daily basis to run their business are up to the highest standard. Our number one priority is to grow with technological and service industry changes while never losing the sight and heart of a small business.

We are a tight knit team that takes pride in the services we provide and we see the value that each team member brings. We invite anyone to stop by our office to say hello!

IT Support (Tier 2)

Position Summary:

Resolve on-site and remote customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Position Roles & Responsibilities:

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance

• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

Personal Skills/Qualifications:

• Problem solver
• Positive attitude

• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Technical Skills/Qualifications:

• Minimum 2 years’ experience in IT Industry
• Comptia A+ Certification required (current or otherwise)
• Comptia Net+ Certification preferred (current or otherwise)
• MCSE/MCITP Certification preferred (current or otherwise)
• Desktop operating system support skills
• Workstation peripheral support skills
• Server operating system skills
• Networking skills

• Advanced overall troubleshooting skills

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Wasilla, AK 99654: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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