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Manager, RPPS Product Management

Manager, RPPS Product Management

Mastercard

O Fallon, MO

Job ID : 374f2f71563068396b4146392b39532f46513d3d

Job Description :

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, RPPS Product Management
Overview:
  • Manage and review biller parameter requests which are submitted by customers within the RPPS Biller Directory including resolution of issues with RPPS customers when necessary
  • Manage and develop the future state of the RPPS Biller directory
  • Coordinate complex biller changes directly with customers, including suggestions to optimize RPPS biller profiles based on RPPS product and Bill Payment market expertise
  • Collaborate with Global Customer Care teams (including CCM and GCS) to implement biller requests in the RPPS Biller Directory
  • Identify complex biller requests which require collaboration with Customer Implementation team (CIS)
  • Proactively analyze biller work request trends and suggest changes in process and partnerships to optimize and enhance RPPS biller Directory customer experience
  • Proactively monitor RPPS biller directory data quality and suggest/implement parameter changes which optimize RPPS biller profiles
  • Create external customer communications related to biller adds/updates/deactivations as necessary

Experiences:
  • Knowledge of RPPS product as well as understanding of US Bill Payment market
  • Experience with workflow management systems
  • Experience with data analytics
  • Success in implementing business and process improvements
  • Ability to create and implement customer training for RPPS Biller Directory
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

NYC Salary Range: $142,000 - $220,000
Westchester County Salary Range: $134,900 - $209,000

Company Details :

Name : Mastercard

CEO : Michael Miebach

Headquarter : Purchase, NY

Revenue : $5 to $10 billion (USD)

Size : 10000+ Employees

Type : Company - Public

Primary Industry : Financial Transaction Processing

Sector Name : Financial Services

Year Founded : 1966

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Details

: O Fallon, MO

: 134900 - 209000 USD ANNUAL

: Today

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