• Mission:
• The Mission of this role is to serve customers who have experienced property damage and are in need of a compassionate, empathetic, and understanding team member who will serve as an expert guide throughout the insurance claims process. This role specifically will guide homeowners and coach team member through the emergency mitigation process.
• Compensation Range:
• $55,000 - $65,000 per year base salary
• Opportunity to earn additional quarterly incentive
• Opportunity to share company profits through our Profit Based Bonus Plan
• What we are looking for:
• 2+ years of mitigation experience and WRT IICRC Certification
• Someone willing to use their emergency service and mitigation knowledge and experience to help restore people's lives while repairing their property
• You must be confident in your ability to understand and utilize various technology platforms and devices that allow us to efficiently serve our customers
• Works well on a team, energetic, and looking for a fast-paced ever-changing daily schedule
• Passion for personal growth and learning
• Benefits:
• Paid Time Off Package
• Your Birthday off Each Calendar Year
• 5 Paid Mission Trip Days to be used in service to others.
• Safe Harbor 401K with up to 4% Company Match
• Health, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life
• Critical Competencies:
• Our People: Extraordinary culture made of remarkable team members.
• Our Brand: Professionalism that instills confidence and ensures a sense of peace.
• Our Approach: A joyful and intentional sense of urgency.
• Our Execution: Exceptional communication, timely completion and quality in everything we do.
• Scheduling and Budgeting: Knowledge and experience in construction budgeting and scheduling.
• Attention to Detail: The ability to process detailed information effectively and consistently.
• Attention to Communication: Listens actively to customers and uses effective communication channels to keep the customer informed on a regular basis.
• Calm Under Pressure: The ability to maintain a consistent attitude and level of professionalism under stressful work conditions.
• Work Ethic: The belief in the moral benefit and importance of work and its inherent ability to strengthen character.
• Servant Leadership and Humility: Putting the needs of others before your own.
• Focus on Quality: Intense focus on producing only quality work that you can be personally proud of.
• Resourcefulness and Adaptability: The ability to remain fully functional by creating or adapting to changing circumstances (people, procedure, environment).
• Issue Resolution: The ability to solve or diffuse disputes or concerns quickly and efficiently.

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