Petra Technologies, a Best-In-Class Managed Services Provider, is seeking an experienced Network Administrator to join a great team of talented staff to provide top-notch quality services to clients within the Willamette Valley.

Petra's Core Values:

• Caring
• Attention to Detail
• Humble and Respectful
• Team Player
• Flexible/Adaptable
• Genuine/Integrity
• Positive Attitude
• Takes Initiative and Delivers

Job Summary:

With a high degree of privacy, security, and professionalism, provide necessary technical services in a consistent and timely manner to both clients and vendors. Affirm and vigorously initiate personal engagement with Company’s Core Values in relationships with other staff members, clients, and vendors. The purpose of this role is to provide outstanding customer service and technical support that maintains timely and efficient service delivery, resulting in highly satisfied clients.

Network Administrator staff are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 3 years of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance, while following and maintaining Petra standards. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Desktop/Server, wireless access points, switches, VPN's, firewalls, backup systems and other infrastructure components.

The more truly capable this person is in all these areas, the higher the utility value.

Summary of Essential Responsibilities:

Personal:

• Work independently to carry out assignments to completion within parameters of instructions given, prescribed company routines and standard practices
• Perform project implementation tasks as assigned
• Take ownership of all customer issues to completion, including those delegated to other tech staff, and follow through to resolution
• Interface with clients respectfully and with kindness
• Ability to pay close attention to detail while performing technically detailed tasks
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution

Technical:

• Install, configure, test and support, and maintain server systems and desktop systems
• Install, configure, test and support, and maintain backup systems and desktop systems
• Install, configure, test and support network infrastructure
• Maintain quality documentation as prescribed by company
• Maintain up-to-date knowledge of IT industry trends and technology that may affect operations or customer expectations, and seek out training opportunities
• Anticipate when possible and notify appropriate staff when extraordinary support events or requirements occur
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
• Configure file, print and remote access services
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases

Preferred Technical Skills and Abilities Required (at least 3 years’ current experience):

Personal:

• Regularly utilize good diagnostic and problem-solving skills
• Discern and re-assign client support to subject matter experts as needed
• Has effective standardized personal work processes
• Minimum 3 years as competent and dependable Network Administrator that follows directions and works efficiently to quickly resolve client issues
• Consistently receives good client feedback

Technical Knowledge:

• Strong managed-services-systems knowledge
• Knowledge of network Infrastructure hardware (firewalls, switches, wireless access points, cabling access) and their relationships
• Knowledge of Microsoft network systems technology
• Intermediate network knowledge including OSI model
• Understands and is capable of writing standards and documentation
• Has effective standardized personal work processes
• Workstation configuration/troubleshooting
• Desktop/server remote Access, including terminal services and VPN
• Software/Hardware Installation/Patching/Upgrades (OS and Business Applications)
• Desktop Backup and Recovery (Imaging)
• Documenting System Configuration, Policies, Procedures, etc.
• VoIP Technology
• Brand name knowledge of Desktops/Laptops (Dell/HP/Lenovo)
• Windows Operating Systems (last 10 years)
• Microsoft Office 365 Business Applications
• Understanding of common vertical Line-of-Business applications
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Understanding of DNS services

Abilities Required:

• Must be able to lift up to 35 lbs., push/pull 50 lbs., and use a hand truck
• Able to work in tight spaces
• Rotating on-call responsibilities

Credentials and Experience:

• Network Adminstrator experience of at least 3 years
• Minimum 3 years’ experience with Switching, VLAN, Routing, and Firewall Support
• Minimum 2 years’ experience in Mobile Messaging Technologies and ActiveSync support
• Minimum 3 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 3 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Has at least one certification or equivalent. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+

Pay: Base based on experience plus annual profit sharing bonus

Promotion:

• At least four to five years’ work experience
• Obtains major current certification
• Strong positive client feedback, seen as expert in their area
• Participates in pre-sales activity
• Mentors technicians
• Shows ability to be a lead technician

Job Type: Full-time

Pay: $64,000.00 - $76,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Salem, OR 97305: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Windows Operating System troubleshooting: 5 years (Required)
• MS Office 365 configuration: 3 years (Required)
• Network Administrator: 3 years (Required)

Work Location: One location

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