JOB SUMMARY:
Looking for upbeat, customer-centric individuals who have a passion for assisting customers with their order needs for inbound sales. This role offers meaningful work as you will play a key part to enhance the customer experience!

WHY MASON?
We are a family-owned business committed to cultivating thriving relationships. These relationships generate growth, opportunity and value for our customers, employees, and community. We welcome all individuals, regardless of gender, race, religion, age, disability, sexual orientation, national origin, identity, and experience, to be part of our family.

Be part of a collaborative and upbeat team that appreciates you! Opportunity to learn, grow and expand your skill set in a professional setting.

SCHEDULE DETAILS: Variety of shifts.

PRIMARY DUTIES AND RESPONBILITIES:
The below listing of essential functions is not an inclusive listing of all duties that may be requested to be performed by supervisor or manager.

• Answer incoming customer contacts and assist customers with their order and/or questions.
• Process correspondence and emails in accordance with company guidelines.
• Be accurate and efficient when processing customer orders.
• Assist customers with questions and/or concerns.
• Follow established policy and procedures.

COMPETENCIES:

• Strong verbal communication skills.
• Above average interpersonal skills, for both customers and co-workers.
• Effective problem solver with the ability/personality to remain calm and positive even while under stress.
• Detail oriented at all times.
• The willingness to maintain a “can do” and positive attitude throughout all/any types of interactions is expected.
• Ability to effectively listen and productively engage with customers, regardless of the circumstances.
• Proficient at multi-tasking.
• The drive to be focused on what we can do for our customers, always remaining positive.
• Able to adjust to a fast-paced environment during busier times of the year.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent is preferred, but not required.
• Prior experience in customer service is strongly desired.
• Functional experience with data entry and computers is preferred.

PHYSICAL DEMANDS:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally sedentary, with no specific need for physical coordination or effort. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.

No travel is required.

WORK ENVIRONMENT:
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks do not expose employee to physically unpleasant or hazardous conditions.

TRAINING/ORIENTATION:
A training development plan will be created and customized to the individual.

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