Duties and Responsibilities

Summary: This position works under supervision of the Office Manager/Clinic Administrator and is responsible for a number of functions which are listed below. Work to Perform: With a thorough knowledge of the work involved and the use of initiative and judgment, this position will perform the following duties and keep each function current: 1. Manage and update patient information and insurance information.

2. Generate patient encounters and verify insurance coverage and coinsurance/deductible amounts.

3. Collect and post in-person payments.

4. Answer the telephone and direct calls as necessary.

5. Register appropriate hospital outpatient accounts.

6. Complete patient discharge according to NMC discharge/check-out protocol.

7. Complete population health assistance such as scheduling appointments for TCM, AWV and any other required, request referrals, documentation, and medical records as needed, verify eligibility, scan documents, and assist as needed.

8. Call all appointments the day before for patient reminders.

9. Complete and distribute work/school excuses accordingly and schedule follow up appointments.

10. Conduct operations in a professional manner to ensure patient satisfaction and the integrity of the organization.

11. Perform any additional duties as appointed by the office manager and/or Clinic Administrator.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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