Purpose

Provide regulatory support to internal and external customers in accordance with legal requirements and corporate guidelines.

Common Core Responsibilities

• Perform predefined responsibilities and/or deal with technical/functional problems according to established standards and processes.
  • Maintain service level KPIs.
  • Adhere to regulatory service frameworks.
  • Mastery of business software (BW/Sage/SFDC)

• 
  Actively participate in department meetings & discussions.
• Proactively participates in team building events & networking opportunities.
  • Sensory Panel Participation
  • Virtual and In-Person Events
  • Others as the business dictates

• 
  Advise internal customers regarding regulatory compliance related to creation and research needs & initiatives.
• Identify regulatory challenges relevant to commercial opportunities and collaborate cross functionally to solve them.
• Develop and maintain company SOPs.
• Additional Projects as assigned by Management.

Customer Support

• Complete and deliver documentation to support internal & external customer requirements.
• Identify issues relevant to customer opportunities.
• Build and maintain relationships with internal and external customers.
• Obtain thorough knowledge of customer requirements.
• Identify opportunities for efficiencies with current processes.
• Deliver support on time, meeting customer expectations
• Work to provide solutions, rather than just answers

Key competencies

Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications.

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Academic Background

• University / Bachelor’s Degree in food, biological or physical sciences or relevant field.

Professional Experience Desired

• 2-4 years of related regulatory experience
• Solid background in regulatory compliance related to flavors, food, food additives or dietary supplements.
• Strong relationship skills

Technical Skills

• Strong interpersonal, leadership and communications skills (both written and verbal)
• Strong PC skills, including competency in MS Office products
• Working knowledge of industry and regulatory requirements
• Basic understanding of components of appropriate business processes and internal systems
• Basic knowledge of regulatory systems