It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Like to take care of Guests? Able to handle money and process transactions for our guests? Like to feel like part of a team? Join us at Grand Casino assisting guests with Hosting, Cashiering and Bussing. We offer Full time employment, wages based on skill and mindset, Medical and Dental as well as a host (pun intended) of other Benefits! Start your “Grand Casino Story” with us and become a team member today. Another Great thing about the Venue Ambassador program- The more skill and versatility you have- along with a team mindset- the more hourly wage you can make! Become a team member today and start your Career at Grand Casino!

In addition to working in a clean, fun & exciting work environment, Grand Casino Mille Lacs is providing 1 FREE meal per day to all Associates.

SUMMARY:

Responsible for handling guest check transactions, food running, bussing, host interactions in a prompt and courteous manner and in accordance with Grand Casino’s service and cash handling standards.

ESSENTIAL DUTIES OF THE POSITION:

• Responsible for receiving payment from guests in a prompt and courteous manner when applicable.
• Responsible for adhering to established cash control policies and procedures of Grand Casino.
• Advise Guest of waiting time and areas of the Venue.
• Responsible for preparing orders in a timely manner and complete with garnish and accompaniments.
• Answer any guest questions and directs concerns to appropriate management.
• Address any guest complaints to resolve them quickly and courteously.
• Responsible for seating Guests according to the established procedures of the venue.
• Responsible for delivering excellent Guest Service in an upbeat, friendly manner.
• Encourages mutual respect, dignity and integrity with all Associates, by setting positive examples at all times.
• Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
• Responsible for maintaining a clean and sanitary dining area at all times in full accordance with state health regulations.
• Maintains stock of all necessary items.
• Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.
• Responsible for answering telephones and making reservations, if required.
• Communicates with Guests including wait times, verifying reservations and general information about the venue.
• Responsible for seating Guests according to established rotation procedures, Be able to operate Host seating computer system, distribute menus, and explain the food items.
• Thanks and offers closing remarks to Guest as they leave the venue.
• Address any Guest complaints to resolve them quickly and courteously in accordance to department standards.
• Assists in maintaining standards of health, safety, and sanitation.
• Able to demonstrate ability to read floorplans and seat guests accordingly.
• Clean and sanitizes tables and dining room upon guest departure.
• Participates as a team member with: Casino Hosts, Food Servers, Cooks, Supervisors and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
• Any and all other duties as assigned.

EDUCATION and/or EXPERIENCE:

• Previous Cash handling experience

COMPETENCIES

• Trustworthy and collaborative relationships with others.
• Organized and flexible to meet the needs of the business, guests and associates.
• Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.
• Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.
• Accomplishes required work within expected guidelines.
• Flexibility to work various roles and outlets

#IndeedMP

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!