Position Overview
The Service Director/Manager is the leader of the Service department. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Clients.

Who Would I Interact With?
This position interacts daily with Customers, Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers and other store Associates, just to name a few.

What are the day-to-day responsibilities?

• Setting a clear vision and goals for the Service Department to achieve targeted performance.
• Driving a highly efficient sales and production operation to get Clients in an out quickly while ensuring our “fix it right the first time” brand promise is upheld.
• Engaging and motivating the team to achieve key goals, performance expectations and best practice processes
• Attracting, developing and retaining the very best talent for the store.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.
• Managing the business in accordance with manufacturer requirements and processes.
• Analyzing the business to determine shortfalls and developing action plans to improve performance.
• Driving the business through a high-level of involvement in the day-to-day operations.

How will I know if I am successful?
The performance of a Service Director/Manager is measured by achieving:

• Targeted sales and profit
• Targeted expense management
• Targeted Associate retention
• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent
• Service and/or Parts Management experience
• Ability to set and achieve targeted goals
• Proven ability to attract, develop and retain great talent
• Strong financial and business acumen and the ability to drive revenue and profitability
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record
• CDK experience preferred
• Vinsolutions experience preferred
• OEM experience preferred

Somersworth Nissan-Hyundai is an equal opportunity employer and a drug-free workplace.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Somersworth, NH 03878: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SERVICE MANAGER: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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