About the Company: Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers’ collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket.
Service Desk Technician
The Service Desk Technician is responsible for providing timely, efficient, and friendly service to all end-users for phone, and email requests and inquiries submitted through the Helpdesk ticketing system. This position will handle troubleshooting and the resolution of high-level Tier I and Tier II software and hardware issues while interacting with other service and engineering groups to restore service.

• Handle the installation and configuration of PC software and hardware for system upgrades, initial PC set-up, etc.

• Maintain computer systems, software, printers, and other peripherals and equipment.
• Directly interact with end user to resolve local and network related issues and follow-up with end users, ensuring issues are resolved in a successful and satisfactory manner.
• Log calls into the centralized ticketing system while maintaining detailed documentation of each service call and escalating when appropriate.
• Assists with other IT related projects as needed.

Job Requirements

• HS diploma is required; Associates or Bachelor’s degree in Computer Science, Information Technology, or similar is preferred. Will accept experience in lieu of an advanced degree.
• Must have 3+ years’ experience in the application of special technical knowledge for software, hardware, and network support for multiple users.
• A thorough understanding of the techniques, processes, and procedures for the installation, configuration, and troubleshooting for workstation software, hardware, and peripherals.
• Strong knowledge of computers in TCP/IP Active Directory domain and Active Directory User Management.
• Solid skills for troubleshooting issues in Windows 7 & 10 operations systems and Outlook 2007/2010/2013.
• Must possess exemplary customer service skills and a willingness to take care of internal and external customers.
• Experience with ManageEngine ticketing system is a bonus.
• Must be able to handle a heavy caseload and respond to user requests in a timely fashion.
• Must be able to be on-call, for afterhours issues one week per month.

• Strong analytical skills to assess problems or unusual situations and develop solutions.
• Excellent written skills and strong communication and training skills and ability to communicate technical information to non-technical users.
• Motivated, enthusiastic team player, flexible and easily adaptive to changing environments.

Must possess a solid understanding of the following technologies:

• DNS
• Group Policy
• WIFI and Point-to-Point Access Points
• Networking
• DHCP
• VOIP phone systems

This is a full-time, in-person/in-office position. The position is sedentary and requires sitting for long periods of time while working on a computer or using other office equipment. The employee must occasionally lift or move items up to 30+ pounds.
Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.

Job Type: Full-time

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