The Systems Administrator designs, implements, manages, and supports IT infrastructure in a hybrid environment. Qualified candidates are skilled in automation, virtualization, storage, networking, and data center management. Other responsibilities include administering enterprise applications such as Active Directory, Exchange, VMWare, and HPE hyper-converged systems.

ESSENTIAL JOB FUNCTIONS

DUTIES AND RESPONSIBILITIES

• Designs, implements, and administers a Windows server infrastructure, including Active Directory, Patch Management, and a VDI desktop environment;

• Deploys and manages virtual servers, desktops, storage, and networks;

• Administers enterprise backup systems and overall backup strategy;

• Administers file servers, SQL servers, and other enterprise applications;

• Administers software release controls which include tracking, integration, testing, deployment, and support of software applications and release levels;

• Plans and administers a voice environment, including an on premise PBX, SIP carriers, and cell phone providers;

• Assists with migrations of on-premise applications and servers to Azure;

• Assist in the development of policies, procedures, and guidelines relating to information technology, especially in relation to network and server operations;

• Develops and maintains documentation necessary for the efficient operation of the Credit Union’s infrastructure;

• Provides technical support for all network application and file service systems that impact the Credit Union’s operating systems,

• Reviews existing server practices and procedures and makes recommendations for changes or additions;

• Provides IT infrastructure design leadership and technology innovation for all platforms;

• Assists with forensic investigations during security incidents;

• Maintains updated project lists and reports project status to management on a regular basis;

• Provides technical support for all network applications and file service systems that impact the Credit Union;

• Researches, resolves, and responds to complex questions in accordance with current systems capabilities and settings;

• Interfaces with users to develop project and user requirements;

• Communicates new system enhancements and changes to staff verbally or in writing;

• Answers help desk calls when needed;

• Monitors and enforces proper software licensing compliance.

• Serves as technical lead with outside service providers regarding maintenance, installation or de-installation of software and/or equipment;

• Participates in departmental meetings to review performance metrics, raise issues, solve problems, and implement improvements in processes, tools, and working relationships;

• Provides consulting, guidance, and coordination to business units and departments on information systems and security; and

• Participates in on-call support coverage; and

• Performs other duties as assigned;

QUALIFICATIONS

• Ability to perform all duties and meet all requirements of the Systems Administrator position;

• Expert working knowledge in Windows Operating Systems, networking, administration, and troubleshooting;

• Expert working knowledge in Microsoft, VMWare, and enterprise backup platforms;

• Thorough working knowledge of Windows server setup, configuration, and performance tuning of Microsoft Server Applications;

• Thorough working knowledge in administration and monitoring of network/server security such as patch management and EDR;

• Thorough working knowledge and understanding of contemporary data security issues as well as the methods, procedures, and systems designed to address these issues;

• Ability to effectively communicate verbally and in writing, including negotiation skills and the ability to develop reports, policies, procedures, and system documentation at a professional level for both technical and non-technical audiences;

• Demonstrated ability to be organized, responsive, and maintain workflow under strict timelines, and the ability to coordinate multiple activities and projects simultaneously, and prioritize work;

• Ability to maintain regularly scheduled attendance; and

• Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor;

EDUCATION AND EXPERIENCE

A bachelor’s degree in computer science or a related discipline is preferred. Microsoft and VMware certifications and six plus years’ experience administering servers in a medium to large-scale, multi-platform information technology environment are preferred.