First and foremost, culture and a team-centric mentality are the most important attributes we look for in a future team member.

We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of who we are and want to be.

The primary responsibility of this position is to provide Onsite Technical Support to a client with a presence in the NYC Metro Area. The future team member would work at a client site in NYC and occasionally from our Englewood Cliffs, NJ office. Currently we support 300+ clients in a wide array of industries. Access to transportation is required to travel to the client.

In our industry, and more specifically the MSP sector, it's difficult to capture all facets of a position, but we'll try our best.

Job Responsibilities and Duties

• To maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner.
• Proficient at designing, building, migrating and maintaining:
• Business networks and systems, including hardware.
• Window Servers and Active Directory, DNS.
• Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions.
• Microsoft Exchange and email security/filtering solutions.
• Office 365
• MS Azure
• Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors. Particularly required are Cisco ASA Firewalls, Cisco FirePower, and Cisco Meraki.

Some other technical facets, details or requirements of the position may include, but not limited to:

• Manage and execute projects to meet deadlines and client expectations.
• Guide Systems Engineers on the remote and field engineering teams.
• Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
• Administer, configure, maintain, and upgrade various VMware technologies
• Administer, configure, maintain, and upgrade Citrix XenApp & XenDesktop environments
• Administer and configure NAS and SAN technologies from various vendors
• Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Help develop and guide other systems engineers to their full potential.This job absolutely requires the following - do not apply if you don't have:
• Strong verbal and written communication skills
• Substantial experience with Windows Servers
• Strong understanding of fundamental networking concepts
• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Clearly demonstrated knowledge and experience with VMware and Citrix XenApp
• Excellent interpersonal, customer service and problem-solving skills
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Ability to work collaboratively within a team
• A drivers license and vehicle of your own and the ability to travel to client locations

You're probably right for this job if you have:

• 3+ years technical experience relevant to the above
• A solid and well thought out diagnostic mindset
• Physical ability to lift and move heavy equipment (servers, computers, etc.)
• MSP experience is a plus
• Familiarity with the ConnectWise Suite of products is helpful but not a requirement

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Englewood Cliffs, NJ 07632: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Englewood Cliffs, NJ 07632

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