ESSENTIAL FUNCTIONS:
Report to IT Services Supervisor, be able to take direction from IT Systems Manager, and work with other district Support Specialists

Resolve technical issues for end users. This position is the primary day to day fix it person for district technology items

Document and communicate status of requests and work completed in the district technology support ticket system

Install and configure new technology according to district standards

Must have own vehicle and be willing to travel between district buildings as needed

Must have ability to lift and maneuver computer equipment as necessary with assistance and use ladders per safety guidelines

Must have physical ability to stoop, bend, kneel, or crawl to plug in and trouble shoot equipment under tables or desks; physical ability to move or reposition equipment

Willingness to take all necessary and reasonable precautions to protect students, equipment, materials, and facilities

Assist in upholding and enforcing school rules, administrative regulations, and board policies

Must be punctual and have regular and consistent attendance

QUALIFICATIONS:
Ability to resolve technical issues with various equipment. This includes printers, video projectors, document cameras, interactive white boards, and other technology items.

Familiarity with Microsoft Office (especially Office 365), and Google GSuite required

Ability to independently manage multiple projects and see them through to completion, utilizing a personal system of organization, as well as work calendar, to generate follow-up reminders

Must be able to uphold board policies, IT policies and standards, as well as follow administrative procedures

Must have excellent communication and documentation skills

Ability to successfully interact and communicate professionally with a wide variety of people in a classroom or office setting

Demonstrated ability to work effectively as a team member and analyze situations to define issues, draw conclusions, and determine resolutions and/or action plans

Demonstrated ability to research and apply technical information to resolve complex technology issues

Must possess respect, awareness and appreciation of diversity among individuals

Must possess ability to handle confidential matters appropriately and ethically

Must possess ability to multi-task with constant interruptions, be self-motivated toward assigned tasks, work independently with limited supervision, work well under pressure, and consistently meet required deadlines

Must possess ability to be accurate, detail oriented, organized, dependable, tactful and responsible

Must possess ability to accept direction and constructive criticism

Willingness to successfully upgrade skills in order to meet changing job conditions

Neat, clean personal appearance and traits that make him/her a good role model for students; work apparel should be appropriate for a safe and professional work environment

OTHER FUNCTIONS: Other job related duties as assigned

EDUCATION:
High school diploma and/or equivalent; prior job related experience with increasing levels of responsibility. AA and/or industry certifications preferred

Job Type: Full-time

Pay: From $25.60 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kelso, WA 98626: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: One location

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