CompleteOK is seeking a Vice President of Hospice Operations to join our growing team in Littleton, CO!

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Salary

$100,000 - $135,000 a year

Job Type

• Full-Time

Benefits:

• Paid Time Off
• Top Vision, Dental, and Health care benefits
• Competitive Pay
• 401k
• Monthly Bonus

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Complete is the trusted family owned and operated post-acute care partner for hospitals, physicians, and families nationwide. Whether home health or hospice care to long-term acute care and community-based services, we are the standard for high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems throughout Oklahoma, Texas, and Colorado have partnered with Complete to deliver patient-centered care in the home. Families, hospitals, physicians and communities choose Complete, because we are Neighbors Caring for Neighbors.

Essential Functions

The Vice President of Hospice Operations is responsible for oversight of assigned region as it relates to implementation and maintenance of administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations; coordination and completion of assigned projects to effectively support the immediate and long range objectives of the company; enhancement of the profitability of assigned agencies; motivation and retention of qualified staff; and assurance of the quality of services delivered. This position also acts as a liaison with management staff and other departments throughout the company.

• Ensures adherence to the Care Management Model within all assigned agencies and on an ongoing basis. Participates in and helps to facilitate the QAPI planning and processes, reporting, and improvement action plans in assigned agencies. This includes the oversight of all occurrences, complaints, negative trends, performance improvement issues, patient/family satisfaction scores, and concerns.

• Reviews assigned agencies monthly financials relative to all aspects of the operation to assure that quality patient care is delivered in the most cost-effective manner.

• Reviews weekly metrics, claims alerts, productivity, and census reports and follows up on negative trends as needed for assigned agencies.

• Reports to the divisional leadership team on all operational, financial, risk management, compliance, staffing, business development and patient care issues.

• Reviews monthly and quarterly operational and market development financials with division leadership for assigned agencies with follow-up for variances.

• Oversees current budget and budget forecast for assigned agencies.

• Assists the sales team in identifying and implementing business development opportunities in assigned agencies.

• Works closely with local leadership and sales to drive a vision of appropriate growth by focusing every team member on the needs and expectations of the referral community and patients.

• Knows the features and benefits of the services provided by the division and is able to articulate competitive advantages, specialty programs, and Medicare/Medicaid guidelines.

• Reviews and approves, with Human Resources guidance, all people decisions including, but not limited to, terminations, suspensions, new hires, talent reviews and grievances as needed for assigned agencies.

• Mentors local leadership regarding each assigned agency's fiscal, clinical, census and quality metrics

• Ensures adequate staffing of assigned agencies as well as adequate staff education and evaluations

• Acts as liaison between agency staff, management team, and senior leadership team

• Conducts regularly scheduled conference calls and/or agency visits with local leadership reviewing and evaluating overall operations, clinical processes, business development opportunities and possible adverse trends/concerns in assigned region.

• Supervises and provides timely performance evaluations to direct reports.

• Acts as a liaison between business contacts and/or partners regarding assigned agencies fiscal and quality performance, including participation in the quarterly reporting process.

• Facilitates agency participation in community awareness, education, and service-oriented projects in assigned regions Responsible for compliance in assigned agencies with all regulations, laws, policies and procedures that are applicable to home health/hospice and Medicare/Medicaid issues when applicable.

• Mentors and collaborates with local leadership to ensure compliance in these areas and meets patient care needs.

Experience Requirements

• At least three years of documented experience in discipline with at least one year of full time experience in a hospice, home health, or oncology setting.

• The Regional VP of Operations will not hold any simultaneous/concurrent employment by any other licensed health care/hospice agency (excluding Arkansas and West Virginia).

License Requirements

• Licensed Physician, Registered Nurse, or Social Worker currently licensed to practice in the state of employment or a college graduate with a Bachelor's degree (Education and licensure must comply with Colorado regulations).

Equal Opportunity Employer – vets, disability.

*** Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions. ***

Job Type: Full-time

Pay: $100,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Littleton, CO: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• documented discipline: 3 years (Preferred)

License/Certification:

• RN License (Preferred)
• Licensed Clinical Social Worker (Preferred)

Work Location: One location

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