We are looking for a leader with a passion for people and integrating our people into our systems and culture. This individual must have a balance of human resources and business acumen, organizational agility, analytical capability, strong communication skills and creative ability to drive initiatives and influence change that directly enhances the Employee Experience.

Responsibilities:

• Monitor the employee experience, and provide key insights that can be used to focus leadership energy on things that matter most to employees
• Support employees and managers in developing a deep knowledge of HR systems/policies/processes
• Support employees with concerns in the workplace, questions related to HR and organizational programs and interpretation of HR policies and processes
• Collaborate to develop and drive plans to help the business execute their goals and people strategies. Work with leaders and internal HR partners to assess needs by getting to the root cause of the opportunity or problem the business is trying to solve
• Coach managers and leaders in manager capabilities and competencies and connect them to resources available for development
• Support the design and implementation of plans and programs to improve employee satisfaction and drive organizational change against key priorities
• Evaluate systems, tools, processes to ensure a positive employee experience
• Leverage data and subject matter experts to support and influence people related decisions

Requirements:

• • 3-5 years of experience in Human Resources with employee experience design, process design/improvement and/or implementation of business transformation projects
  • Knowledge of Human Resource systems, programs, and resources
  • Passion and commitment to improving employee experience and strengthening culture
  • Natural leader with a passion for helping others grow and bringing out the best in the team through coaching
  • Ability to interact, and influence change across a variety of business leaders
  • Proven organizational and multi-tasking ability and ease working within tight deadlines while maintaining a calm, professional personable demeanor
  • Excellent relationship and communication skills, highly collaborative - can build rapport and credibility
  • Ability to synthesize and present data effectively in simple, concise language
  • Microsoft Office Suite (PowerPoint, Excel)

EEO Statement

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.