Director of IT Operations
Director of IT Operations
Sound
Tukwila, WA
Job ID : 374f2f7156306c376c774e322f39653845413d3d
Job Description :
Overview:
SUPERVISORY RESPONSIBILITIES:
KEY WORK RELATIONSHIPS
Establishes and maintains positive, ethical, and professional working relationships with clinical team members, management team, and third party providers. Relates to people including those of ethnic and sexual minority populations and is respectful of individual and cultural differences.
Qualifications:
CERTIFICATES, LICENSES, REGISTRATIONS:
Must pass a criminal background check.
PHYSICAL DEMANDS
To successfully perform the essential duties of this Job, an individual must have reliable transportation and be able to travel within King County, sit at a desk for six or more hours a day, and use office equipment, including phones and computer keyboards, for four or more hours per day. Individuals must be able to engage vendors, team members and others over the phone and in-person by voice. Regular attendance is an essential function of the Job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential Job functions.
LIMITATIONS AND DISCLAIMER
The above Job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the Job. Team members will be required to follow any other Job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Perks at Sound!:
The Director, IT Operations is responsible for development and support of Sound’s technology systems, to include network, server, help desk, support, hardware and technology security. This position will provide essential leadership to identify and integrate business operations and IT operations to deliver solutions that meets the business needs. This individual will participate in technical research and development to enable continued service growth, performance and stability within the infrastructure. Manage and provide direct supervision to the team members.
Responsibilities:
ESSENTIAL FUNCTIONS:
- Provide direct supervision of the IT Department team members and consultants.
- Lead the management of the IT infrastructure, operations and cloud organization, service strategy, technical roadmap and ensures its integration with the overall business operations and Sounds strategic plans.
- Engage with Sound team members to build solid relationships and identify business requirements and processes, Help Desk SLA’s, security standards, supporting infrastructure and required technology.
- Design and implement change management policies and procedures, disaster recovery, and conduct tabletop exercises to assess effectiveness of the plans and procedures.
- Support Risk Based Testing to ensure that systems are hardened against cyber risks.
- Develop and manage an Asset Lifecycle Management program for all IT devices.
- Support senior management with business planning activities to identify operating budgets, staffing and technology needs to support the growth of the business.
- Promote a culture of compliance and governance with respect to network configuration and commissioning standards, documentation, reporting, and knowledge transfer.
- Stay current on latest trends in IT Infrastructure and Cloud technologies and promote a culture of innovation and technology awareness.
- Direct professional development and coaching programs for department team members.
- Perform team member reviews, new hire interviews and team member terminations.
- Provide for the ongoing evaluation of the overall IT network system, ensuring daily system and network monitoring is in place verifying the integrity of all systems.
- Develop and maintain an accurate inventory of all company IT equipment.
- Relate to others in a respectful, professional manner.
- Comply with all applicable federal, state and county laws and regulations, Sound policies and procedures and all safety regulations.
- Perform other duties as needed and/or assigned.
SUPERVISORY RESPONSIBILITIES:
-
Directly supervises employees in the program, and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Supervision, interviewing, participation in hiring, and training team members;
- Planning, assigning, and directing work; appraising performance;
- Rewarding and disciplining team members;
- Addressing complaints and resolving problems.
KEY WORK RELATIONSHIPS
Establishes and maintains positive, ethical, and professional working relationships with clinical team members, management team, and third party providers. Relates to people including those of ethnic and sexual minority populations and is respectful of individual and cultural differences.
EDUCATION:
- Bachelor’s degree in Information Technology, Computer Science, or equivalent engineering degree
EXPERIENCE:
- 7+ years of experience working within an IT/OT Networking environment, with 5+ years within a management role
- Experience building and managing multidiscipline support teams
- Strong Program or Project management skills with experience managing large enterprise company-wide projects, refreshes, rollouts, and migrations
- Experience working with diverse corporate functions and balancing IT and business requirements
- Experience in vendor selection processes, service negotiations, and managing scopes of work with 3rd party service providers
KNOWLEDGE, ABILITIES AND SKILLS::
- Knowledge of applicable IT and Cyber Security frameworks and compliance including NIST, NERC CIP, ITIL, Lean
- Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models
- IT Cost budget management, reconciliation and reporting
- Customer escalation and conflict resolution skills required
- Resource planning and risk mitigation management
- Excellent verbal and written communication skills
- Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint
- Strong team building and leadership skills
- Energetic, enthusiastic, mission driven
- In-depth knowledge of Windows servers including: AD, Azure, Exchange, RDS, and MS SQL.
- Strong background in backup and restore systems; Veeam is a plus.
- VMware, Cisco and Microsoft certifications are a plus.
- Effective verbal and written communications skills.
- Ability to work evenings and/or weekends as needed.
- Self-motivation - ability to work with minimal supervision; independent, cooperative.
- Strong knowledge of networking and security concepts as they apply to HIPAA.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must pass a criminal background check.
PHYSICAL DEMANDS
To successfully perform the essential duties of this Job, an individual must have reliable transportation and be able to travel within King County, sit at a desk for six or more hours a day, and use office equipment, including phones and computer keyboards, for four or more hours per day. Individuals must be able to engage vendors, team members and others over the phone and in-person by voice. Regular attendance is an essential function of the Job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential Job functions.
LIMITATIONS AND DISCLAIMER
The above Job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the Job. Team members will be required to follow any other Job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Perks at Sound!:
All Team Members at Sound working 40 hours per week will be eligible for the following benefits:
-
100% Paid Medical & Dental Insurance
- Full time Team Member and child(ren) coverage until child's 26th birthday
- Spouse/Domestic Partner coverage available (team member pays full cost)
-
Paid Life Insurance
- 2x annual salary + additional $25,000
-
Long Term Disability Insurance (60% monthly salary)
- 100% premiums paid by Sound
- 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
- 12 Days of Paid Sick Leave
- 9 Days of Paid Holidays
- Health Savings Account (HSA)
-
Flexible Spending Accounts (FSA)
- for health care (limited) and dependent day care costs (pre-tax)
-
Employee Assistance Plan (EAP)
- The Standard
-
Sound retirement plan:
- 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.
- Team members are 100% vested; team members may contribute to their own plan
- Sick Leave Conversion Program - for perfect attendance quarterly
-
Paid Training
- Free in-house professional training and $400 annually + 3 paid days off-site training
- Public Service Loan Forgiveness (PSLF)
- Free Supervision Hours - Washington State Licensure
- Service Award - at 5,10,15,20 & 25 years of service
Pay Range: $125,000 - $145,000 per year
Company Details :
Name : Sound
CEO : Patrick C. Evans
Headquarter : Tukwila, WA
Revenue : $25 to $100 million (USD)
Size : 501 to 1000 Employees
Type : Nonprofit Organization
Primary Industry : Health Care Services & Hospitals
Sector Name : Healthcare
Year Founded : 1966
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Details
: Tukwila, WA
: 125000 - 145000 USD ANNUAL
: Today
