· Identifies and procures the hardware and software needed to satisfy user requirements.

· Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.

· Loads appropriate software packages such as operating systems, networking components and office applications.

· Assists in the customization and adaptation of existing programs to meet users’ requirements.

· Provides telephone, in-person and online support to end-users.

· Coordinates activities with network services and information systems groups.

· Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.

· Refers major hardware problems to service personnel for correction.

· Connects users to networks and provides initial training in facilities and applications.

· Administers e-mail and anti-virus systems.

· Rotates daily back-up media.

· Assists in research and procurement of computer accessories and supplies.

· Performs other duties as assigned, to fulfill the needs of the facility or department.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Jamesville, NY 13078: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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