Summary: End user, hardware, and software support to maintain day to day operation of corporate infrastructure.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Triage and respond to tickets created through the ticketing system in a timely and courteous manner, resolve or escalate as appropriate and document steps taken.

· Installation and maintenance of user workstations and laptops

· Active Directory and Group Policy management.

· Account creation; Azure and On-Prem AD, network folder permissions, mailbox creation, and system/user configuration.

· Monitoring overall enterprise system health and security status

· Network printer maintenance and troubleshooting

· Microsoft Windows operating systems administration and troubleshooting

· Work with software and hardware vendors for support when necessary to resolve complex problems

· Software support to include commercial and in-house applications

· VOIP administration

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and/or Experience

· Two years related experience; or equivalent combination of education and experience.

Desired Certifications:

· A+, Net+, MCITP, etc.

Technical Skills Needed:

· Windows operating system troubleshooting and optimization

· Desktop/Laptop client operating system setup, config, and migration

· Network protocols, concepts and equipment including, TCP/IP, DNS, DHCP, Active Directory, switches, routers, and firewalls

· Microsoft and Office 365 support

· VOIP support

Other Skills and Abilities:

· Ability to follow hardware, software and peripherals troubleshooting best practices

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

· Ability to write routine reports and correspondence

· Must be organized and be able to manage projects of varying length

· Positive, self-motivated individual who can complete tasks independently

· Strong technical aptitude

Security Clearance:

Active DoD security clearance or ability to obtain one required

US Citizenship required for most positions. We are proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Our company currently has a COVID plan in place to keep employees safe.

Work Location: One location

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