IT Support Technician

Full-Time

South Bend, IN

Well established manufacturing/production company, located in South Bend is currently recruiting to add an IT Support Technician to their IT Group, supporting an organization of approx. 200 associates.

IT Support Technician SUMMARY:

Under the direction of the IT Manger, the IT Support Technician will support the company’s technology infrastructure. This individual must be technically skilled with good problem-solving abilities.

SPECIFIC RESPONSIBILITIES:

Being the primary reference point for all IT related queries, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.

• Monitor and respond quickly and effectively to requests received through the helpdesk.
• Administrate Microsoft 365, including users, groups, and policies.
• Perform proactive network and systems monitoring, and work to resolve issues that are flagged.
• Perform timely workstation hardware and software upgrades.
• Modify configurations, utilities, default settings, etc. for all workstations and servers.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of equipment, software, and software licenses.
• Manage users, computers, groups, and OU structures in Active Directory.
• Document procedures.
• Onboarding of new users.
• Other IT and non-IT related tasks as required.
• Movement between multiple warehouse locations required, sometimes daily.
• All other duties as requested by the IT Manager.

IT Support Technician POSITION REQUIREMENTS:
Associates Degree in Computer Science or Information Technology and/or 2+ years of relevant technical experience. Experienced and familiar with:

• Expertise in Microsoft 365 and Microsoft Office use and administration.
• Expertise in Microsoft Windows use and administration.
• Experience with Android, iOS, Linux, and macOS use and administration.
• Strong and demonstrable desire to work in the computer/information technology field.
• Ability to adapt and learn both ‘on-the-fly’ and independently.
• Strong interpersonal skills for success in a help desk environment.

Candidate who have experience with virtualization and containers, VMWare, Docker, or equivalents, SQL databases and report generation, Programming/scripting experience in PowerShell, JavaScript, VB.NET, VBA, and/or C# and knowledge of networking software, hardware, and protocols – particularly Cisco or Dell network switching configuration and operation desired.

Send Resume to Dan Witters

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