Systems Administrator/Helpdesk

Part Time

Hopkinsville, KY, US

Systems Administrator/Helpdesk – Hopkinsville, KY

EML is seeking a Systems Administrator/Helpdesk professional to assist in day to day administration and support of computer and network systems and hardware.

SUMMARY

Primarily provides Tier 1 technical support thru a ticketing system that will require basic troubleshooting skills, Active Directory knowledge, basic networking knowledge, and basic hardware knowledge, secondary to assist with project work.

DUTIES AND RESPONSIBILITIES

• Performs Tier 1 technical support to end users for software and hardware.
• Hardware and software replacement and deployment.
• Documentation.
• Administration of user accounts in Active Directory and line of business applications.
• Supporting role in backup, disaster recovery, and incident response.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An ideal candidate would possess:

· CompTia A+ certification (preferred)

· CompTia Network+ (preferred)

o Basic IPv4

o Basic DNS record management

o Network printing

· Any Microsoft certification (preferred)

· IT Security knowledge

o MFA

o Incident response

o PII/PPI

· Troubleshooting skills

· Interpersonal Skills

EDUCATION and/or EXPERIENCE

This is an entry level position for someone with at least a High School Diploma or G.E.D. The successful candidate will be expected to be highly driven and be a capable self-starter who can work with minimal supervision.

LANGUAGE SKILLS

Ability to read and interpret documents in English such as technical documentation, policies, and records. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to perform basic math calculations.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit for long periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to be able to climb or balance and stoop, kneel, crouch, or crawl and work from ladders. The employee must be able to lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment with low noise level, but the employee can be exposed to moderate noise levels in certain situations.

EML provides a diverse set of support and services for private sector and government contracts throughout the country. We are proud to be a Drug Free Workplace and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. All candidates for this position must be able to pass all required background checks necessary to obtain and sustain appropriate clearance to secure federal facilities as needed.

Job Type: Part-time

Benefits:

• Paid time off

Experience level:

• 3 years

Work Location: One location

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